Tier 1 Help Desk Technician - Onboarding & Secure Access (Clearance Required)

BuddoBot Inc.; Ogden (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Dark Wolf is seeking a Help Desk Technician to bolster our IT operations and end-user support in Ogden, Utah. You will handle onboarding onto internal platforms and provide Tier 1 troubleshooting, working with Windows and macOS, and using Jira Service Management or ServiceNow.

This role requires US citizenship with an active Secret clearance; DoD 8140/8570 IAT certification preferred; you will document issues, assist in knowledge base creation, and collaborate with teammates to ensure smooth

Qualifications

• 2+ years of experience in technical support or related IT role.
• High School Diploma required; Associate or Bachelor's in IT preferred.
• DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
• Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (Windows, macOS).
• Exposure to standard IT ticketing systems (Jira Service Management, ServiceNow).
• Hands-on exposure to basic platform administration, user access management, and account provisioning.
• Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.
• Demonstrated ability to follow technical guidance under supervision and deliver high-quality customer service.

Responsibilities

• Support onboarding of new users onto platforms and internal systems under supervision.
• Assist in basic troubleshooting for software, hardware, and account access issues.
• Collaborate with team to document, track, and route user issues using standard IT ticketing systems.
• Gain hands-on experience with access management, platform administration, and basic system diagnostics.
• Assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.

Skills

Technical support

Customer service

IT troubleshooting

Team collaboration

Education

High School Diploma

Associate or Bachelor in IT

Tools

Jira Service Management

ServiceNow

Windows/macOS troubleshooting

Job description

Dark Wolf is seeking a Help Desk Technician to bolster our IT operations and end-user support in Ogden, Utah. You will handle onboarding onto internal platforms and provide Tier 1 troubleshooting, working with Windows and macOS, and using Jira Service Management or ServiceNow.

This role requires US citizenship with an active Secret clearance; DoD 8140/8570 IAT certification preferred; you will document issues, assist in knowledge base creation, and collaborate with teammates to ensure smooth