Tier 1 Help Desk Technician - On-Site

HireQuest Inc; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

HireQuest Inc. in Goose Creek, SC is seeking a Tier 1 Help Desk Technician for on-site support. The role provides first-line technical assistance to employees, troubleshoots hardware and software, and coordinates with the IT team on system changes.

Responsibilities include responding to inquiries, diagnosing issues, and ensuring reliable operation of systems across locations. The candidate should be customer-focused, able to learn quickly, and willing to participate in an after-hours on-call

Qualifications

• Experience in IT support or help desk is preferred.
• Able to diagnose common hardware and software issues.
• Strong customer service and clear communication skills.

Responsibilities

• Respond to help desk calls, emails, and tickets promptly and professionally.
• Diagnose and resolve hardware, software, network, and access issues.
• Troubleshoot and repair local and remote computer systems.
• Support employees at multiple locations using phone and remote-access tools.
• Assist with software installations, upgrades, and security patching.
• Maintain accurate change logs, version records, and technical documentation.
• Perform routine system maintenance and monitor performance.
• Explain technical information clearly to nontechnical users.
• Work with IT team to plan and implement system changes.
• Participate in IT projects and rotating after-hours on-call schedule.

Skills

Customer service

Troubleshooting

Communication

Learning agility

Time management

Team collaboration

Job description

Job Description

Tier 1 Help Desk Technician – On-Site

Location: Goose Creek, SC
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Employment Type: Full-time, hourly
Work Location: On-site

Position Overview

We are seeking a Tier 1 Help Desk Technician to join the IT support team at our corporate headquarters in Goose Creek, SC.

This position provides first-line technical support to employees across multiple locations. The technician will respond to support requests, troubleshoot hardware and software issues, manage user accounts, and help ensure our systems operate reliably.

We are looking for a self-motivated, customer-focused problem solver who can manage multiple priorities in a fast-paced, team-oriented environment. The successful candidate will communicate technical information clearly, learn new systems quickly, and provide a consistently positive support experience.

Responsibilities

• Respond to help desk calls, emails, and support tickets promptly and professionally
• Diagnose and resolve common hardware, software, network, and access issues
• Troubleshoot and repair local and remote computer systems
• Support employees at multiple locations using phone and remote-access tools
• Assist with software installations, upgrades, and security patching
• Maintain accurate change logs, version records, and technical documentation
• Perform routine system maintenance and performance monitoring
• Research technical issues and identify appropriate solutions
• Explain technical information clearly to nontechnical users
• Set clear expectations regarding support requests, hardware, and software
• Work with other IT team members to plan and implement system changes
• Participate in IT and company-wide projects as needed
• Participate in a rotating after-hours on-call schedule for production outages after completing training
• Escalate complex issues to the appropriate team member when necessary

Qualifications

• Strong interest in technology and a willingness to learn
• Strong troubleshooting and problem-solving skills
• Excellent customer service and interpersonal skills
• Clear written and verbal communication
• Ability to learn new systems and processes quickly
• Ability to prioritize and manage multiple tasks
• Ability to research issues and find solutions with minimal supervision