Tier 1 Help Desk Technician (Fully Remote)

Peraton; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA, life, and disability coverage

Parental leave

401(k)

Paid time off

Company paid holidays

Overtime opportunities

Shift differential

Discretionary bonus

Job summary

Peraton is seeking a front-line IT Support Specialist to assist users with Windows desktop systems, peripherals, and Office tools. You will troubleshoot access issues, document incidents, and escalate when required.

The role requires a high school diploma with 1 year of experience, basic Windows OS knowledge, and familiarity with ticketing systems and IT security. U.S. citizenship and DOE clearance eligibility are needed; Peraton offers comprehensive benefits and overtime opportunities.

Qualifications

• High school diploma or equivalent with 1 year of experience.
• Basic knowledge of Windows OS and IT security procedures.
• Strong customer service and professional communication.

Responsibilities

• Provide front-line support for Windows desktops and Microsoft Office tools.
• Troubleshoot user access issues, document incidents, and escalate as needed.

Skills

Customer service

Communication skills

Ticketing systems

Windows OS basics

IT security procedures

Education

High school diploma

Tools

Ticketing systems

Job description

• Provide front-line support for Windows desktop systems, peripheral devices, and Microsoft Office tools.
• Troubleshoot user access issues, document incidents, and escalate to higher-level teams as needed.

Qualifications:

• High school diploma or equivalent plus 1 year of experience; U.S. citizenship and ability to obtain DOE clearance.
• Basic knowledge of Windows OS, ticketing systems, and IT security procedures.
• Strong customer service and communication skills with a professional demeanor.
• Comprehensive benefits package including medical, dental, vision, HSA, life, and disability coverage.
• Parental leave, 401(k), paid time off, and company paid holidays.
• Opportunities for overtime, shift differential, and discretionary bonus based on position.

Peraton

Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.