Senior Technical Support Specialist (Hybrid)

Landstar; Jacksonville (FL); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Landstar is seeking a Senior Support Specialist to provide expert technical assistance and customer service to our Agents, BCOs, Employees and Customers. You will diagnose issues, guide resolutions and communicate clearly in a fast-paced environment.

Role requires hands-on knowledge of Landstar applications (Landstaronline, LEADS Online, TMS, Orbit, Express Trak, Direct Scan and more), strong communication skills and a customer-first attitude.

Qualifications

• High School diploma or GED required.
• One-year experience working in a help desk related role.

Responsibilities

• Record events and problems and their resolution.
• Assist when able or route incidents to the appropriate area within the company for further handling.
• Provide expert level support and trouble shooting skills on all supported applications including but not limited to Landstaronline.com, LEADS Online, Mobile Apps, Direct Scan, Orbit, Express Trak, TMS, Forwarder Logic, Landstarmail.com.
• Serve as a first point of contact for Customers seeking technical assistance over the phone or email and determine the best solution based on the issue and details provided by customers.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Mentor Junior staff members.
• Be a part of the on call rotation.

Skills

PC Operating Systems

Web Browsers

Help Desk

Data Entry 85 KPM

Customer Service

On-Call Rotation

English Proficiency

Communication

Education

High School diploma

Associate degree preferred

Tools

Landstaronline.com

LEADS Online

Various Mobile APPS

Direct Scan

Orbit

Express Trak

TMS

Forwarder Logic

Landstarmail.com

Job description

Landstar is seeking a Senior Support Specialist to provide expert technical assistance and customer service to our Agents, BCOs, Employees and Customers. You will diagnose issues, guide resolutions and communicate clearly in a fast-paced environment.

Role requires hands-on knowledge of Landstar applications (Landstaronline, LEADS Online, TMS, Orbit, Express Trak, Direct Scan and more), strong communication skills and a customer-first attitude.