Help Desk Agent - On SIte

Randstad USA; Mechanicsburg (Cumberland County); On-site; USD 25,000 - 33,000; Full time

Job summary

Randstad USA in Mechanicsburg, PA, is seeking a Tier 1 Helpdesk specialist. You will provide remote support via phone, email and chat for application, desktop, network and mobile issues, and log incidents in ITSM systems.

The role emphasizes customer service, proficiency with Windows/Office and Active Directory, typing speed over 40 WPM, and the ability to work in a high-pressure environment. On-site hours are 6am to 3pm, and a High School diploma is required.

Qualifications

• Experience with Active Directory and MS Office troubleshooting.
• Familiarity with ITSM ticketing systems required.
• Ability to work under pressure and provide strong customer service.

Responsibilities

• Resolve technical issues for applications, desktop, network and mobile devices.
• Provide remote phone, email and chat support and log incidents in ITSM systems.
• Ensure customer satisfaction and accurate documentation.

Skills

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems

Ability to work under pressure

Customer Service skills

Education

High School

Tools

ITSM ticketing systems

MS Office

Job description

Job Summary

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Location

Mechanicsburg, Pennsylvania

Job Type

Solutions

Working Hours

6am to 3pm

Education

High School

Responsibilities

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

Qualifications

• Active Directory
• MS Office Troubleshooting
• Knowledge on ITSM systems (ticketing systems)
• Ability to work under pressure
• Customer Service skills

Skills

• Active Directory
• ticketing systems
• Office
• MS Office
• Ability to work under pressure
• Troubleshooting
• punctual
• Dependable
• customer satisfaction
• excellent customer service
• Customer Service skills
• Helpdesk
• ITSM
• mobile device
• resolving technical issues
• words per minute

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Randstad Digital Statement

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay & Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration

This posting is open for thirty (30) days.

Background Check

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

Required Skills (On Site)

• Active Directory
• MS Office Troubleshooting
• Knowledge on ITSM systems (ticketing systems)
• Ability to work under pressure
• Customer Service skills