Service Desk Technician

TEKsystems; Cary (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

HSA

Time Off/Leave

Job summary

TEKsystems in Cary, NC is seeking a Contract Service Desk Analyst to provide Tier 2 IT support for onsite and remote users. You will handle Windows 7/8/10, Office 365, AD, printers, AV, and telephony equipment, while maintaining SLAs and contributing to knowledge bases and incident resolution.

The role demands strong communication, teamwork across locations, and the ability to adapt to evolving IT processes. Onsite work in Cary with comprehensive benefits is offered.

Qualifications

• 2+ years of helpdesk/Desk Side Support experience in a medium to large Enterprise with documented policies and procedures.
• 2+ years of Tier 2 support to on-site and remote end users for Desktops, Laptops, and related desktop devices like docking stations, monitors.
• 2+ years of experience and working knowledge of Active Directory, MS Exchange, O365, Windows 7, 10, and related Microsoft tools, enterprise class printers, conference room AV and telephony equipment.
• Good understanding and working knowledge of IT networks (LAN, WAN), routers, switches, etc.
• Ability to quickly grasp new concepts and acquire new skills.
• Ability to adhere to documented standards and procedures.
• Ability to contact hardware and software vendors and work with their engineers to elevate investigation and resolution of problems.
• CompTIA A+, Net+, and/or Microsoft Certified Solutions Associate (MSCA) Windows 10 certification desired.
• Ability to work independently and with team members located across several locations globally in an efficient and collaborative manner.
• High degree of energy, accountability, initiative, and innovation.
• Excellent written and verbal communication skills.

Responsibilities

• Provide Tier 2 IT support to onsite and remote end users on a variety of IT hardware and software issues.
• Monitor incident and service request queue(s) and pick up tickets for troubleshooting and resolution in a timely manner meeting SLA/SLO as may be applicable.
• Monitor/Review reports and dashboards on IT systems health and related tasks as assigned.
• Comply with all relevant helpdesk and IT policies and procedures.
• Complete assigned tasks and projects in a timely manner without need for direct supervision.
• Assist in installation and builds of PC hardware and software as called upon from time to time.
• Respond to off hours support in case of emergencies.
• Manage/maintain IT PC (desktop/laptop) inventory onsite, if necessary.
• Participate in meetings, compliance and job-related training (including SOP reading, certification, etc.) as required.
• Participate in root cause analysis and related documentation and communication.

Skills

help desk

jira

powerpoint

O365

troubleshooting

customer service

phone support

active directory

Education

Associate degree

Tools

Bomgar

SysAid

JIRA

Job description

Description

Job Description: Service Desk Analyst SUMMARY OF POSITION: The IT End User Support Analyst will primarily need to have excellent customer service skills supporting end users on a variety of IT hardware and software issues. Qualified candidates must also have superior analytical and problem-solving abilities to identify, research, and resolve technical problems. Exhibiting high energy and enthusiasm, this position needs to comply with all relevant helpdesk policies and procedures, monitoring work queues, picking up service and issue tickets, tracking and resolving issues in a timely manner to ensure service levels are met and end users onsite and at remote locations experience a consistent and professional IT Support experience. Qualified candidates must exhibit strong work ethic and complete assignments without direct supervision, and should have hands on experience with Microsoft Windows 7, 8, 10, Office 365, Active Directory, Bomgar or other similar remote desktop assistance software, JIRA, Sysaid or similar incident management and service requests portals. We are seeking a highly motivated professional who is eager to grow, learn, and gain new skills. Ideal candidates will be self-starters, team-oriented, customer-focused, positive, and committed to excellence.

VACCINATION REQUIREMENT

To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.

EDUCATION REQUIREMENTS

Associate degree. Computer Science or related disciplines are preferred.

QUALIFICATIONS/EXPERIENCE

• 2+ years of helpdesk/Desk Side Support experience in a medium to large Enterprise with documented policies and procedures
• 2+ years of Tier 2 support to on-site and remote end users for Desktops, Laptops, and related desktop devices like docking stations, monitors, etc.
• 2+ years of experience and working knowledge of Active Directory, MS Exchange, O365, Windows 7, 10, and related Microsoft tools, enterprise class printers, conference room AV and telephony equipment, etc.
• Good understanding and working knowledge of IT networks (LAN, WAN), routers, switches, etc.
• Ability to quickly grasp new concepts and acquire new skills
• Ability to adhere to documented standards and procedures
• Ability to contact hardware and software vendors and work with their engineers to elevate investigation and resolution of problems
• CompTIA A+, Net+, and/or Microsoft Certified Solutions Associate (MSCA) Windows 10 certification desired.
• Ability to work independently and with team members located across several locations globally in an efficient and collaborative manner
• High degree of energy, accountability, initiative, and innovation
• Excellent written and verbal communication skills

ESSENTIAL DUTIES/RESPONSIBILITIES

• Provide Tier 2 IT support to onsite and remote end users on a variety of IT hardware and software issues
• Monitor incident and service request queue(s) and pick up tickets for troubleshooting and resolution in a timely manner meeting SLA/SLO as may be applicable
• Monitor/Review reports and dashboards on IT systems health and related tasks as assigned
• Comply with all relevant helpdesk and IT policies and procedures
• Complete assigned tasks and projects in a timely manner without need for direct supervision
• Assist in installation and builds of PC hardware and software as called upon from time to time
• Respond to off hours support in case of emergencies
• Manage/maintain IT PC (desktop/laptop) inventory onsite, if necessary
• Participate in meetings, compliance and job-related training (including SOP reading, certification, etc.) as required
• Participate in root cause analysis and related documentation and communication

RELATED DUTIES/RESPONSIBILITIES

Support other business matters as assigned. These may, on occasion, be unrelated to the position described here.

Skills

• help desk
• jira
• powerpoint
• O365
• troubleshooting
• customer service
• phone support
• active directory

Top Skills Details

• help desk
• jira
• powerpoint
• O365
• troubleshooting
• customer service
• phone support

Additional Skills & Qualifications

Flexible with education requirements due to temporary nature of assignment. Certificates preferred

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Cary,NC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.