Tier 1 Customer Support

Davita Inc.; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Tier 1 Agent to provide customer support while handling inbound calls. This fully remote position requires strong technical troubleshooting skills and experience, ensuring customers receive timely assistance with login issues and technical inquiries. The role includes handling a high volume of calls and providing support for various programs.

Benefits

401(k) Retirement Plan

Life Insurance

Medical, dental & vision

Paid Time Off

Qualifications

• Strong knowledge/experience with hardware troubleshooting.
• Experience with Active Directory and password reset.
• Strong knowledge of network troubleshooting.

Responsibilities

• Take inbound calls supporting families with login issues.
• Provide customer support to resolve technical issues.
• Respond to a high volume of inquiries about the company's products or services.

Skills

Customer service

Troubleshooting

Windows

Technical support

Remote support

Software support

Job description

life insurance, sick time, 401(k), retirement plan, remote work

United States, Florida, Orlando

May 31, 2025

*Description*
Tier 1 Agent will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day.
The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
Trained in and proficient in responding to inquiries across many programs.
*Skills*
Customer service
Troubleshooting
Windows
Desktop
Technical support
Password reset
Service desk
Remote support
Software support
*Additional Skills & Qualifications*
Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.)
Strong knowledge/experience with Active Directory
- Password Reset
Strong knowledge/experience of 'Home' network troubleshooting
Strong knowledge/experience of 'Domain Environment' network troubleshooting
Add computer to a domain
Add/Remove printers/scan folders
Strong knowledge/experience with 'Internet/Browser" troubleshooting
Basic knowledge/experience with reimaging computers (PC)
Any knowledge/experience with Apple computers is welcomed
Experience with Remote Troubleshooting tools
- Bomgar/BeyondTrust
Strong knowledge/experience of Google Apps
- Drive
- Voice
- Hangouts/Meet
- Gmail
Knowledge of Zoom
- Experience with Class preferred
- Experience with troubleshooting preferred
Experience with working remotely (work from home)
- Must have a quiet place in the house/apartment
- High Speed internet
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.