Remote Tier 1 Customer Support

Lensa; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading career site, Lensa, is looking for a Customer Service Representative to support families with technical issues. The role involves answering a high volume of calls, providing troubleshooting assistance, and helping users navigate online platforms. This fully remote position is ideal for entry-level candidates with strong customer service skills and technical know-how.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Strong knowledge/experience with hardware troubleshooting.
• Experience with Active Directory and password reset.
• Familiarity with remote troubleshooting tools.

Responsibilities

• Answer 30-50 inbound calls daily to provide customer support.
• Assist families with login issues and navigate platforms.
• Resolve complaints regarding products and services.

Skills

Customer service

Troubleshooting

Windows

Technical support

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Description

Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students. Trained in and proficient in responding to inquiries across many programs.

Skills

Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support

Top Skills Details

Customer service,Troubleshooting,Windows,Desktop,Technical support,password reset

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

• Performance issues
• Mic/Camera issues/settings
• Peripherals (mouse/keyboard, monitors etc.)
  
  

Strong knowledge/experience with Active Directory

• Password Reset
  
  

Strong knowledge/experience of ‘Home’ network troubleshooting

Strong knowledge/experience of ‘Domain Environment’ network troubleshooting

Add computer to a domain

Add/Remove printers/scan folders

Strong knowledge/experience with ‘Internet/Browser” troubleshooting

Basic knowledge/experience with reimaging computers (PC)

Any knowledge/experience with Apple computers is welcomed

Experience with Remote Troubleshooting tools

• Bomgar/BeyondTrust
  
  

Strong knowledge/experience of Google Apps

• Drive
• Voice
• Hangouts/Meet
• Gmail
  
  

Knowledge of Zoom

• Experience with Class preferred
• Experience with troubleshooting preferred
  
  

Experience with working remotely (work from home)

• Must have a quiet place in the house/apartment
• High Speed internet
  
  

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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