Tier 1 Customer Support

TEKsystems; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a Tier 1 Customer Support representative to provide essential technical support to families. The role involves troubleshooting hardware issues, assisting with logins and navigating company platforms in a fully remote environment. Ideal for those equipped with strong customer service skills and a knack for problem-solving.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience with troubleshooting hardware and software issues.
• Customer service orientated with a focus on problem resolution.
• Entry-level with strong knowledge of troubleshooting within a remote environment.

Responsibilities

• Handle 30-50 inbound calls daily to support customers.
• Assist customers with login issues, product inquiries, and software support.
• Provide remote technical assistance across various platforms.

Skills

Customer service

Troubleshooting

Windows

Technical support

Remote support

Job description

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Description

Tier 1 Agent will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.

Trained in and proficient in responding to inquiries across many programs.

Skills

Customer service

Troubleshooting

Windows

Desktop

Technical support

Password reset

Service desk

Remote support

Software support

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

• Performance issues
• Mic/Camera issues/settings
• Peripherals (mouse/keyboard, monitors etc.)
  
  
  

Strong knowledge/experience with Active Directory

• Password Reset
  
  
  

Strong knowledge/experience of ‘Home’ network troubleshooting

Strong knowledge/experience of ‘Domain Environment’ network troubleshooting

Add computer to a domain

Add/Remove printers/scan folders

Strong knowledge/experience with ‘Internet/Browser” troubleshooting

Basic knowledge/experience with reimaging computers (PC)

Any knowledge/experience with Apple computers is welcomed

Experience with Remote Troubleshooting tools

• Bomgar/BeyondTrust
  
  
  

Strong knowledge/experience of Google Apps

• Drive
• Voice
• Hangouts/Meet
• Gmail
  
  
  

Knowledge of Zoom

• Experience with Class preferred
• Experience with troubleshooting preferred
  
  
  

Experience with working remotely (work from home)

• Must have a quiet place in the house/apartment
• High Speed internet
  
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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