Tier 1 Technical Customer Support (Remote)

Lensa; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Tier 1 Technical Customer Support representative for a fully remote role. The position involves troubleshooting hardware and software issues, providing customer support, and managing user accounts. Ideal candidates will have technical experience and strong customer service skills, with a pay rate of $17/hr and benefits including medical, dental, and vision.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Previous technical experience providing hardware troubleshooting.
• Ability to diagnose and resolve common hardware/software issues.
• Must have a quiet workspace and a strong internet connection.

Responsibilities

• Provide support for performance issues, mic/camera settings, and peripherals.
• Handle password resets and manage user accounts within Active Directory.
• Assist with troubleshooting internet connectivity and browser-related issues.

Skills

Troubleshooting skills

Customer service skills

Education

HS Diploma or equivalent

Job description

Tier 1 Technical Customer Support (Remote)

Join to apply for the Tier 1 Technical Customer Support (Remote) role at Lensa

Tier 1 Technical Customer Support (Remote)

Join to apply for the Tier 1 Technical Customer Support (Remote) role at Lensa

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Project Overview: The Family Tech Support Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.

100% remote | equipment provided.

Key Responsibilities:

• Hardware Troubleshooting: Provide support for performance issues, mic/camera settings, and peripherals such as mouse, keyboard, and monitors, primarily for HP laptops.
• Active Directory Management: Handle password resets and manage user accounts within Active Directory.
• Network Troubleshooting: Diagnose and resolve issues related to home networks and domain environments, including adding computers to a domain and managing printers and scan folders.
• Internet/Browser Troubleshooting: Assist with troubleshooting internet connectivity and browser-related issues.
• Computer Reimaging: Perform basic reimaging of PCs and provide support for Apple computers when needed.
• Remote Troubleshooting Tools: Utilize tools like Bomgar/BeyondTrust for remote troubleshooting.
• Google Apps Support: Provide support for Google Drive, Voice, Hangouts/Meet, and Gmail.
• Zoom Support: Assist with Zoom, including experience with Class and troubleshooting.
  
  

Requirements:

• Previous technical experience providing hardware troubleshooting, password resets, etc.
• Troubleshooting skills: Ability to diagnose and resolve common hardware/software issues.
• Customer service skills: Patience, empathy, and clear communication.
• Must have a quiet workspace and a strong internet connection.
• HS Diploma or equivalent is required.
  
  

Details:

• 100% remote | Equipment provided
• Pay: $17/hr.
• Pay cycle – weekly | medical, dental & vision benefits offered.
• Schedule: Monday – Friday | 9:00am – 6:00pm EST
• Anticipated Start Date: July 7th, 2025.
• Anticipated Contract length: 3 months (10/31/2025).
  
  

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility Requirements Apply To Some Benefits And May Depend On Your Job Classification And Length Of Employment. Benefits Are Subject To Change And May Be Subject To Specific Elections, Plan, Or Program Terms. If Eligible, The Benefits Available For This Temporary Role May Include The Following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 27, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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