Tier 1 App Support

Transportation Insight; Atlanta (GA); On-site; USD 42,000 - 59,000; Full time

Job summary

Transportation Insight is seeking an entry-level Tier 1 App Support professional to assist with support for Enterprise Freight applications. You will triage requests, identify root causes, and coordinate with developers to resolve defects.

The role emphasizes problem solving, strong communication, and familiarity with ticket systems and Git repositories. This position is ideal for recent graduates seeking hands-on experience in a freight tech environment.

Qualifications

• Associates Degree in Computer Science or a related field.
• Familiar with ticket systems (JIRA, Pivotal, Kanban, MS TFS).
• Strong troubleshooting and problem-solving abilities.
• Effective verbal and written communication.
• Proficient with Git and at least one mainstream language (C#, Java).

Responsibilities

• Triage support requests and issues from users.
• Define application problems by solving for root causes, not symptoms.
• Perform basic troubleshooting and reproduce issues.
• Review logs for system errors and anomalies.
• Create JIRA cards for the product team to prioritize for developers.
• Report defects to system developers with steps to reproduce.

Skills

Problem solving

Verbal communication

Written communication

Troubleshooting

Team collaboration

Education

Associates Degree in Computer Science or similar field

Tools

JIRA

Pivotal

Git

MS TFS

Kanban

Job description

As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.

Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.

JOB PURPOSE

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications.

CRITICAL JOB FUNCTIONS

• Triage support requests and issues from users.
• Define application problem(s)/issues(s) by solving for problems within the system and not symptoms of a situation.
• Perform basic troubleshooting assessments to reproduce issues and work effectively to the root cause.
• Review logs for any indication of system errors.
• Create JIRA card for the product team to prioritize for the developer.
• Report defects to system developers with specific criteria used to reproduce the defect.

JOB REQUIREMENTS

• Associates Degree in Computer Science or similar field
• Familiar with concepts of ticket management systems (JIRA, Pivotal, Kanban, MS TFS)
• Advanced problem solving/troubleshooting skills
• Effective verbal and written communication skills
• Proficient with a mainstream development language C#, JAVA, etc.
• Basic code troubleshooting and debugging skills
• Proficient with Git source code repositories

EEOC/ADA STATEMENT

Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.