Tickets, Lessons and Guest Service Agent

Alterra Mountain Company; Solitude (MD); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Free Solitude season pass for you and

Discounts on solitude lift tickets

Comprehensive medical, dental & vision

Generous 401(k) plan with company fit

Employee assistance program

Job summary

Solitude Mountain Resort is seeking a friendly, customer-focused Tickets, Lessons and Guest Service Agent to join the team at the Solitude locations. The role combines ticketing, lesson sales and guest service duties, with shifts that may move between Moonbeam and Village areas to meet guest demand.

The ideal candidate will have cash handling experience, strong communication skills and the ability to work in a fast-paced environment, including weekends and varied weather.

Qualifications

• Cash handling experience and basic computer skills are required.
• Strong customer service, communication, accuracy and timeliness are essential.
• Ability to handle periods of very high guest volume.
• Capable of working independently in a fast-paced environment.
• Comfort communicating one-on-one with guests by phone, email or in person.
• Knowledgeable about all resort services and activities.

Responsibilities

• Sell all Ticket Office and Ski School products to guests and maintain product knowledge.
• Process data entry to create/update guest files and ensure correct paperwork.
• Accurately process and balance daily transactions and close with accounting.
• Interact with guests and employees in a professional, informed manner.
• Rotate between ticket, ski school and guest service locations throughout the resort.
• Greet guests with a positive demeanor and explain products and pricing.
• Work with management to communicate booking requests and incidents as needed.

Skills

Cash handling

Strong communication

Customer service

High-volume processing

Independent work

Phone/email support

Job description

Seasonal JOB TITLE: Tickets, Lessons and Guest Service Agent

DIVISION: Ticket Sales, Guest Services & Lesson Sales

REPORTS TO: Sr. Manager Tickets, Guest Services & Lesson Sales

LOCATION: Tickets, Guest Services & Ski & Ride School Offices

CLASSIFICATION: Full-Time / Part-Time/ Seasonal/ Hourly

POSITION: Solitude is on the search for a self-motivated, outgoing individual who enjoys spending time outdoors and has an interest in working in gorgeous Big Cottonwood Canyon. Ticket Sales and Guest Service Agents provide a point of positive contact between the guest and Solitude Mountain Resort. Agents will work in Ticket and Lesson Sales and Guest Services, flexing as the situation requires. Some shifts will be completely in one location, while others will require moving around the resort as the situation dictates. Ticketing responsibilities include helping guests with Ikon, Solitude season pass products, purchasing daily tickets, guiding guests how to purchase online and to use the PUB (pick up boxes). Agents will also help guests with choosing the best products for them. Guest Service duties include staffing our ski check, tracking lost and found, engaging guests in public areas and anticipating common questions and situations to make guests’ days go as smoothly as possible. The ideal candidate will maintain a safe and guest-friendly environment in either the Moonbeam or Village locations during daily operations. We are excited to grow our team and treat our employees to the unique and amazing benefits that Solitude Mountain Resorts offers.

SPECIFIC JOB REQUIREMENTS

• Possess cash handling experience, basic computer skills and strong communication skills
• Strong customer service skills, communication, accuracy and timeliness
• Ability to handle periods of very high volume
• Able to work independently of supervision in a fast-paced environment
• Able to communicate via phone conversation or email as well as in person
• Possess a high comfort level communicating one-on-one with guests
• Knowledgeable about all Resort services and activities
• Able to stand or sit for prolonged periods of time during a shift
• Able to handle conflict resolution
• Must be available to work any schedule and shift Monday through Sunday
• Must have the desire and ability to tolerate and work in varying weather conditions for extended periods of time including hot/cold temperatures, inclement weather, and moving between indoor and outdoor environments.
• Capable of standing for extended periods of time and lifting to 40 lbs.
• The ability to meet and/or exceed satisfactory performance levels in all duties as assigned
• Ability to perform simple math and balance a cash drawer

JOB DUTIES AND RESPONSIBILITIES

• Sell all Ticket Office and Ski School products to guests, such as, daily lift tickets, season passes, lessons, locals pass, etc., and maintain a current knowledge of these products in order to respond to guest inquiries with a positive and friendly demeanor.
• Process data entry to create/update guest files and ensure that correct paperwork and contracts have been completed.
• Accurately process and balance daily transactions and submit to accounting at end of shift.
• Interact with guests and other employees in a professional, informed and timely manner.
• Rotate between the different ticket, ski school and guest service locations throughout the Resort.
• Exemplify a strong work ethic.
• Function as a team player in a positive and professional manner.
• Communicate any suggestions or concerns to manager in a timely manner.
• Speak and act professionally while on duty.
• Support/follow company policies, procedures, and Employee Handbook guidelines.
• Communicate in a pleasant and respectful manner with fellow employees and guests.
• Greet guests with a positive and friendly demeanor.
• Explain pass, ticketing and lesson products and pricing to guests.
• Sell products and take payment with accuracy.
• Be tactful and diplomatic when interacting with guests.
• Notify the Manager of incidents, accidents, injuries, and property damage as soon as it occurs.
• Knowledge of the mountain emergency operating plans and procedures.
• Adhere to all company policies and procedures.
• Answer phones, return voice mail messages and use texting programs to communicate with guests effectively.
• Work with management and instructors as necessary to communicate booking requests.

EQUAL OPPORTUNITY EMPLOYMENT

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail].

PERKS OF WORKING HERE

• Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts.
• Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons.
• Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.
• Solitude Mountain Resort provides staff members with healthy and positive work experience in a setting that fosters camaraderie and a feeling of being “part of the family.” We are committed to our philosophy of the “Three Circle Model,” which promotes taking care of the guest, taking care of the company, and taking care of each other. Not only does our commitment to this philosophy keep our guests returning year after year, but our staff members as well. It is our desire that staff members enjoy their work, while also taking the time to enjoy the great activities available in our breathtaking, natural environment. We like to have fun while providing world-class guest service and memorable experiences to our guests and each other.

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