Ticketing Strategy & Distribution Manager

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 120,000 - 170,000; Full time

Job summary

Rio Las Vegas is seeking a Manager of Ticket Administration and Distribution to oversee ticketing platforms, pricing, reporting, and distribution partnerships across entertainment and events. You will act as the go-to expert for Archtics/Host and coordinate with Marketing, Revenue Management, Finance, and third‑party partners.

The role requires strategic oversight, strong negotiation skills, and the ability to optimize ticket sales while ensuring compliance with gaming regulations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field, or equivalent experience.
• Minimum ten (10) years of progressive experience in ticketing, entertainment operations, hospitality revenue management, distribution management, or related fields.
• Experience with Ticketmaster Archtics, Ticketmaster Host, or similar ticketing platforms.
• Ability to travel domestically and internationally as business needs require.

Responsibilities

• Administer, configure, and maintain Ticketmaster Archtics, Ticketmaster Host, and related ticketing platforms.
• Create and maintain event builds, pricing structures, price codes, financial settings, service charges, fees, reporting parameters, user administration, and system permissions.
• Review and validate ticketing system data to ensure accuracy, integrity, and compliance with established operational standards.
• Monitor ticketing activity and resolve system, event, pricing, and reporting discrepancies.
• Develop, implement, and continuously improve ticket administration procedures, controls, and operational workflows.
• Partner with Information Technology and third‑party vendors to troubleshoot and resolve system and hardware‑related issues.
• Train Team Members on ticketing system functionality, reporting tools, and best practices.
• Analyze ticket sales, pricing performance, distribution channel effectiveness, consumer demand, and market trends.
• Prepare and distribute recurring and ad hoc reports that support business planning and operational decision‑making.
• Monitor key performance indicators including ticket sales, booking pace, booking windows, revenue performance, and distribution effectiveness.
• Evaluate business results and develop recommendations that support revenue growth, operational efficiencies, and strategic objectives.
• Develop and implement ticket distribution strategies designed to maximize ticket sales, market exposure, and revenue generation.
• Serve as the primary contact for assigned third‑party distribution partners, including OTAs, tour operators, travel agencies, ticket brokers, and other distribution channels.
• Identify, evaluate, negotiate, and establish new distribution partnerships consistent with business objectives.
• Negotiate business terms, promotional opportunities, distribution initiatives, and contractual agreements with external partners.
• Oversee onboarding, pricing updates, account maintenance, payment processes, and operational execution of distribution partnerships.
• Collaborate with Entertainment, Marketing, Hotel Operations, Revenue Management, Finance, Group Sales, Leisure Sales, and other departments to optimize ticket sales strategies.
• Lead or participate in cross‑functional initiatives designed to improve operational performance, increase revenue, and enhance guest experiences.

Skills

Ticketing systems

Data analysis

Negotiation

Stakeholder management

Microsoft Office

Education

Bachelor’s degree

Tools

Ticketmaster Archtics

Ticketmaster Host

Job description

Rio Las Vegas is seeking a Manager of Ticket Administration and Distribution to oversee ticketing platforms, pricing, reporting, and distribution partnerships across entertainment and events. You will act as the go-to expert for Archtics/Host and coordinate with Marketing, Revenue Management, Finance, and third‑party partners.

The role requires strategic oversight, strong negotiation skills, and the ability to optimize ticket sales while ensuring compliance with gaming regulations.