Manager of Ticket Administration and Distribution

Dreamscape Flamingo Road Management; Las Vegas (NV); On-site; USD 120,000 - 170,000; Full time

Job summary

Rio Las Vegas is seeking a Manager of Ticket Administration and Distribution to oversee ticketing platforms, pricing configuration, and distribution partnerships for entertainment and events. You will lead cross-functional efforts with Marketing, Revenue Management, Finance, and Hotel Operations to maximize ticket sales and market reach.

The role requires independent judgment in evaluating pricing strategies, optimizing operations, and driving revenue initiatives while partnering with

Qualifications

• Experience with ticketing platforms (Ticketmaster Archtics, Ticketmaster Host)
• Strong analytical and strategic planning skills
• Ability to negotiate and manage distribution partnerships
• Cross-functional collaboration across marketing, finance, operations

Responsibilities

• Administer and optimize ticketing platforms and event builds
• Configure pricing, codes, and financial settings in ticketing systems
• Review data for accuracy and compliance with standards
• Monitor activity and resolve discrepancies in pricing and reporting
• Develop and improve ticket administration procedures and workflows
• Collaborate with IT and vendors to troubleshoot issues
• Train staff on ticketing tools and reporting

Job description

Rio Las Vegas is an iconic resort destination committed to delivering exceptional guest experiences through hospitality, entertainment, dining, and gaming. Our Team Members are the foundation of our success, creating memorable experiences for our guests while supporting a culture built on service, teamwork, accountability, and respect.

At Rio Las Vegas, we believe in fostering an inclusive work environment where Team Members are valued, empowered, and provided opportunities for growth and professional development. Whether serving guests directly or supporting behind-the-scenes operations, every Team Member plays an important role in our continued success.

What You'll Do

The Manager of Ticket Administration and Distribution is responsible for the strategic administration, optimization, and oversight of ticketing systems and third-party ticket distribution channels supporting Rio Las Vegas entertainment and event offerings. This position serves as the primary subject matter expert for ticketing platforms, event configuration, pricing administration, reporting, and distribution partnerships.

The role exercises independent judgment and discretion in evaluating business opportunities, recommending pricing and distribution strategies, negotiating partner relationships, improving operational processes, and supporting revenue-generating initiatives. The position collaborates extensively with Marketing, Entertainment, Revenue Management, Finance, Hotel Operations, and external business partners to maximize ticket sales, improve market reach, and support company objectives.

Role Expectations

Responsibilities include, but are not limited to, the following:

Ticket Administration

• Administer, configure, and maintain Ticketmaster Archtics, Ticketmaster Host, and related ticketing platforms.
• Create and maintain event builds, pricing structures, price codes, financial settings, service charges, fees, reporting parameters, user administration, and system permissions.
• Review and validate ticketing system data to ensure accuracy, integrity, and compliance with established operational standards.
• Monitor ticketing activity and resolve system, event, pricing, and reporting discrepancies.
• Develop, implement, and continuously improve ticket administration procedures, controls, and operational workflows.
• Partner with Information Technology and third-party vendors to troubleshoot and resolve system and hardware-related issues.
• Train Team Members on ticketing system functionality, reporting tools, and best practices.

Reporting, Analysis, and Strategic Planning

• Analyze ticket sales, pricing performance, distribution channel effectiveness, consumer demand, and market trends.
• Prepare and distribute recurring and ad hoc reports that support business planning and operational decision-making.
• Monitor key performance indicators including ticket sales, booking pace, booking windows, revenue performance, and distribution effectiveness.
• Evaluate business results and develop recommendations that support revenue growth, operational efficiencies, and strategic objectives.
• Analyze competitive marketplace conditions and provide recommendations regarding pricing, packaging, promotions, and distribution strategies.

Distribution Management and Business Development

• Develop and implement ticket distribution strategies designed to maximize ticket sales, market exposure, and revenue generation.
• Serve as the primary contact for assigned third-party distribution partners, including online travel agencies (OTAs), tour operators, travel agencies, ticket brokers, and other distribution channels.
• Identify, evaluate, negotiate, and establish new distribution partnerships consistent with business objectives.
• Negotiate business terms, promotional opportunities, distribution initiatives, and contractual agreements with external partners.
• Oversee onboarding, pricing updates, account maintenance, payment processes, and operational execution of distribution partnerships.
• Evaluate partner performance and recommend strategic adjustments to improve account effectiveness and profitability.
• Seek new business development opportunities that increase market penetration and ticket sales performance.

Cross-Functional Leadership

• Collaborate with Entertainment, Marketing, Hotel Operations, Revenue Management, Finance, Group Sales, Leisure Sales, and other departments to optimize ticket sales strategies.
• Serve as a key liaison between internal stakeholders, show producers, ticketing partners, and distribution channels.
• Lead or participate in cross-functional initiatives designed to improve operational performance, increase revenue, and enhance guest experiences.
• Represent Rio Las Vegas at industry conferences, trade shows, business meetings, sales missions, and other professional events as required.

Compliance and Operational Excellence

Exercise independent judgment and discretion when making recommendations affecting ticket distribution, pricing strategies, operatio