Ticket Office Guest Experience Specialist

California State University, Northridge; Los Angeles (CA); On-site; USD 23,000 - 35,000; Part time

Job summary

California State University, Northridge is seeking a Customer Service Worker (Ticket Office) to assist patrons with ticket sales for The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre. You will manage Will Call, issue tickets, and provide superior service at the ticket office windows and via phone.

Responsibilities include cash handling, outbound calls to members, and updating patron records in the ticketing system, while adhering to established procedures and safety

Qualifications

• CPR/First Aid/TIPS certifications preferred.
• Alpha/numeric data entry at 35 keystrokes per minute desirable.

Responsibilities

• Assists patrons at the Ticket Office window and over a multi-line phone system in the sale of tickets to performances and events.
• Performs outbound phone calls to Soraya members and single ticket purchasers.
• Helps set up directional and wayfinding signage to help direct patrons to the Ticket Office and Will Call.
• Researches artists performing at The Soraya and shares that information with patrons purchasing tickets to Soraya-presented performances.
• Assists in maintaining and updating patron information in the ticketing system.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Bilingual

Ticketing system

Tools

Ticketing system

Microsoft Office

Job description

California State University, Northridge is seeking a Customer Service Worker (Ticket Office) to assist patrons with ticket sales for The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre. You will manage Will Call, issue tickets, and provide superior service at the ticket office windows and via phone.

Responsibilities include cash handling, outbound calls to members, and updating patron records in the ticketing system, while adhering to established procedures and safety