Coordinator, Ticket Operations

St. Louis Blues; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Stifel Theatre is seeking a highly organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, and events. You will ensure accurate setup, inventory control, on-sale/presale support, and exceptional guest service through box office operations.

Collaborate with promoters, artists, marketing, finance, and venue teams to execute launches and settlements, maintain seating manifests, pricing, and event

Qualifications

• Experience in a performing arts center or similar venue.
• Familiarity with Ticketmaster suite (Archtics, TM Host, Presence, TM1).
• Ability to work independently and lead others when needed.
• Strong interpersonal and customer service skills.
• Proficient with Microsoft Office applications and multi-tasking.

Responsibilities

• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring seating manifests, pricing, inventory and event information are accurate.
• Coordinate presales, public on-sales, VIP packages, Platinum inventory.
• Partner with promoters, artist reps, marketing, finance and venue operations for launches and settlements.
• Maintain positive rapport with promoters and provide reports and information promptly.
• Balance, deposit and report daily ticket receipts with staff.
• Deliver excellent customer service and efficient box office procedures.
• Collaborate with Guest Experience staff to resolve guest concerns and seat discrepancies.
• Monitor ticket sales and prepare management reports for stakeholders.
• Ensure compliance with company policies and ticketing procedures.
• Supervise seller staff day-to-day and maintain seller schedule.

Skills

Organizational skills

Customer service

Interpersonal skills

Attention to detail

Tools

Ticketmaster Archtics

TM Host

Presence

TM1

Microsoft Office (Word/Excel/PowerPoint/Teams)

Job description

Primary Functions

• Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events & family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St. Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
• Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
• Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
• Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
• Provide excellent customer service and execute efficient box office window procedures
• Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
• Monitor ticket sales and prepare reports for management and event stakeholders.
• Resolve ticketing issues and customer service concerns professionally and efficiently.
• Ensure compliance with company policies, financial controls and ticketing procedures.
• Perform all other duties as assigned.
• Supervise seller staff day to day & maintain seller schedule.

Primary Functions

• Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events & family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St. Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
• Coordinate presales, public on-sales, VIP packages, Platinum inventory.
• Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
• Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
• Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
• Provide excellent customer service and execute efficient box office window procedures
• Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
• Monitor ticket sales and prepare reports for management and event stakeholders.
• Resolve ticketing issues and customer service concerns professionally and efficiently.
• Ensure compliance with company policies, financial controls and ticketing procedures.
• Perform all other duties as assigned.
• Supervise seller staff day to day & maintain seller schedule.

Qualifications

• Experience working in performing arts center, theater, arena or concert venue.
• Familiarity with the Ticketmaster suite of products including Archtics, TM Host, Presence, and TM1 is a plus.
• Must be able to work independently, as well as train, manage, and motivate others.
• Excellent interpersonal skills when interacting with both coworkers and customers alike.
• Role requires a logical thinker, someone who can work through unfamiliar situations as well as display the discipline required for attention to detail, procedures and accuracy.
• Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow.
• Proficiency with the Microsoft Office, Word, Excel, PowerPoint, Teams, etc.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.