Ticketing Operations Coordinator

Mercer University; Illinois; On-site; USD 40,000 - 65,000; Full time

Job summary

Mercer University Athletics is seeking a Ticketing Operations Coordinator on the Macon campus to support day-to-day ticket sales operations, manage group and individual ticket requests, and maintain sales databases for a superior game-day experience.

The role collaborates with the Director of Fan Experience and the Community Involvement and Fan Experience Coordinator, requiring a bachelor’s degree and related experience in ticketing or sales, with a strong focus on customer service and teamwork.

Qualifications

• Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field.
• Some directly related experience in ticket sales, marketing, promotions, revenue generation, or professional sales.
• Candidates must have a valid driver's license and be insurable by the university's carrier.

Responsibilities

• Support day-to-day operations of ticket sales in the athletics department.
• Assist in execution of ticket sales strategies and manage group and individual ticket requests.
• Maintain sales databases and help provide a positive customer experience.

Skills

Ticket sales experience

Customer service

CRM systems

Communication skills

Education

Bachelor's degree

Tools

Ticketing systems

CRM platforms

Job description

Job Title: Ticketing Operations Coordinator

Department: Athletics

College/Division: General University

Primary Job Posting Location: Macon, GA 31207

Additional Job Posting Locations: (Other locations that this position could be based)

Job Details: Mercer University Athletics is searching for a Ticketing Operations Coordinator on the Macon campus.

Responsibilities: The Ticketing Operations Coordinator is responsible for supporting the day-to-day operations of the ticket sales in the athletics department. This role assists in the execution of ticket sales strategies, manages group and individual ticket requests, maintains sales databases, and helps provide a positive customer experience. This role focuses on developing and implementing effective sales strategies to maximize revenue. Additionally, the Ticketing Operations Coordinator will work closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience.

Qualifications: A bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field and some directly related experience, which could be in ticket sales, marketing, promotions, revenue generation, and/or professional sales, preferably in a collegiate, professional, or minor league organization, are required. Candidates must have a valid driver's license and be insurable by the university's carrier.

Knowledge/Skills/Abilities: Possesses a passion for live events and ticketing operations. High level of attention to detail. Must be customer-focused. Excellent communication, presentation, and listening skills. Strong organizational and time management skills. Professional image and demeanor at all times. Ability to work well with others and confidence when taking initiative. Proficiency in mining data to identify prospects. Demonstrated ability to collaborate successfully with internal and external stakeholder groups. Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Proficiency in ticketing systems and CRM platforms. Strong analytical and problem-solving abilities. Ability to work flexible hours, including evenings, weekends, and holidays, as required by the athletic event schedule. Ability to travel on University business and be insurable by the University's carrier.

Background Check Contingencies: - Criminal History - Approved Driver's Check

Required Document Attachments: - Resume - Cover letter - List of three professional references with contact information

About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective-employees/

Scheduled Weekly Hours: 40

Job Family: Staff Athletics Exempt

EEO Statement: EEO/Veteran/Disability

Why Work at Mercer Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid time off, technology discounts and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including, but not limited to, recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, University-sponsored training programs, education, tuition assistance, and social and recreational programs. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.