Ticketing Coordinator

AEG WORLDWIDE; West Palm Beach (FL); On-site; USD 30,307 - 33,117; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation, and sick time

401(k) plan with employer match

Flexible spending and health savings accounts

Job summary

AEG WORLDWIDE is seeking a Ticketing Coordinator in West Palm Beach, Florida. The role involves advancing the box office, processing internal and external ticket orders, and addressing customer service inquiries related to pricing and logistics. Candidates should have a High School Diploma, experience in customer service, and proficiency in Microsoft Office. AEG offers a comprehensive benefits package including medical and retirement options. Flexibility for nights and weekends is required.

Qualifications

• 2–4 years of related work experience.
• Experience in live entertainment or ticketing is a plus.
• Organized, self-motivated, and able to work flexible hours.

Responsibilities

• Screen and review customer service inquiries.
• Process internal ticket orders and distribute counts.
• Coordinate box office advancement prior to show dates.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Ticketing platforms familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Adobe Professional

Job description

Job Summary

The Ticketing Coordinator will be responsible for the advancement of the box office, assisting the Manager Ticketing and issuing daily ticket counts for various departments, producers, and department heads. This position will process internal orders—both complimentary and purchased—and facilitate external complimentary ticket orders for artists, agents, and record labels. The Ticketing Coordinator will also screen, review, and resolve customer service inquiries regarding credit card information, shipping processes, pricing, and general festival information.

Essential Functions

• Screen and review customer service inquiries and resolve issues internally and externally regarding credit card information, shipping process, pricing, and general festival information.
• Process internal orders for upcoming festivals, including internal ticket orders or complimentary requests from agents, artists, labels, and employees.
• Distribute ticket counts to department heads, producers, production, operations, and other departments daily.
• Coordinate the advancement of the box office prior to show date, assist with hiring and training of box office staff, liaise with the third‑party payroll company for hiring temporary employees, and field general staff inquiries.
• Collaborate with other ticketing staff members on the creation of event seating maps.
• Perform general administrative tasks including filing, data entry, faxing, and scanning.
• Assist other departments as needed.

Required Qualifications

• High School Diploma or equivalent.
• 2–4 years of related work experience.
• Experience working in customer service.
• Experience in live entertainment, ticketing is a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; ability to learn required business systems.
• Organized, detail‑oriented, and self‑motivated.
• Ability to multitask, prioritize, and remain calm in a fast‑paced environment.
• Flexible schedule, including nights, weekends, and some holidays.
• Excellent interpersonal, written, and verbal communication skills.
• Familiarity with ticketing platforms.
• Knowledge of the music industry preferred.

Pay Scale

$22.00 – $24.04 per hour

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance; paid holidays, vacation, and sick time; company‑paid basic life insurance; voluntary life insurance; parental leave; a 401(k) plan with a current employer match of 3%; flexible spending and health savings account options; and wellness offerings.

AEG reserves the right to change or modify the employee's job description, either orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG complies with all applicable federal, state, and local employment laws and is an equal‑opportunity employer. We do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state, or local law.

Employer does not offer work visa sponsorship for this position.