Ticket Writer Part-Time (Harrah's Philadelphia)

Caesars Sportsbook & Casino; Chester (Delaware County); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars Sportsbook & Casino is looking for a dedicated cashier to join their team in Chester, Delaware County. The role involves handling cash transactions, addressing customer inquiries, and ensuring a welcoming environment for all patrons.

You will be responsible for writing tickets, counting cash, and adhering to company regulations while providing excellent service and support to customers. Required qualities include patience, ability to engage with customers, and a readiness to handle disputes efficiently.

Responsibilities

• Writes tickets and processes cash winning tickets.
• Handles customer questions and disputes.
• Counts cash at the beginning and end of each shift.
• Ensure all customers feel welcome at all times.
• Carry out engaging conversations and provide friendly service.
• Show patience with customers who do not wager regularly.
• Adhere to all rules and regulations set forth by the company.
• Calls for MTL support when writing bets requiring MTL paperwork.
• Anticipate and act on the needs of the customer.
• Ensure all issues affecting the customer experience are reported promptly.
• Undertake additional tasks contributing to the operations of the sports book.

Job description

Job Description

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes
• Counts cash at the beginning and end of each shift
• Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
• Carry out engaging conversations and provide friendly service to customers
• Show patience with customers who do not wager regularly; take the time to explain how wagering works
• Adhere to all rules and regulations set forth by the company and the regulatory body
• Calls for MTL support when writing bets requiring MTL paperwork
• Anticipate and act on the needs of the customer, seek and respond to feedback
• Ensure all issues effecting the customer experience in the sports book are reported promptly
• Undertake additional tasks contributing to the operations of the sports book, as requested

This position will be employed by American Wagering, Inc.