Ticket Writer

Caesars Entertainment; Chester (Delaware County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Caesars Sportsbook, part of Caesars Entertainment, as a customer service representative. This role involves assisting customers with ticket writing, cash handling, and ensuring a welcoming environment. Ideal candidates will have strong communication skills and a genuine interest in helping customers. Be part of a leading gaming company with a commitment to excellence in service.

Qualifications

• Genuine interest in working with customers.
• Excellent communication and teamwork skills.
• Ability to calmly resolve complaints.

Responsibilities

• Writes tickets and processes cash winning tickets.
• Handles customer questions and disputes.
• Counts cash at the beginning and end of each shift.

Skills

Communication

Teamwork

Customer Service

Problem Solving

Job description

Job Description:

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes
• Counts cash at the beginning and end of each shift
• Ensures all customers, whether regular or infrequent, are made to feel welcome at all times
• Engages in conversations and provides friendly service to customers
• Shows patience with customers who do not wager regularly; explains how wagering works
• Adheres to all rules and regulations set by the company and regulatory bodies
• Calls for MTL support when writing bets requiring MTL paperwork
• Anticipates and responds to customer needs and feedback
• Reports promptly on issues affecting the customer experience in the sportsbook
• Performs additional tasks to support sportsbook operations as needed

Minimum Position Requirements:

• Genuine interest in working with and helping customers
• Excellent communication skills
• Preferred teamwork skills
• Well-presented, polite, tactful, and friendly
• Numerate, lively, and quick-thinking
• Calmly resolves complaints and difficult situations
• Confidently promotes products and services
• Effectively gathers and acts on customer feedback
• Prioritizes quick and effective service
• Demonstrates high standards, initiative, and professionalism
• Flexible to perform various tasks and follow procedures
• Driven and enthusiastic about personal development

Essential Functions/Exposures:

• Ability to stand for extended periods
• Ability to lift, pull, or push 25 lbs
• Ability to write for extended periods
• Ability to twist, bend, or reach without significant restrictions
• Position may be exposed to a smoke-filled environment

About us

Caesars Sportsbook is part of Caesars Entertainment, the leading gaming company with over 80 years of sports betting expertise. We are committed to treating our team members like Caesars and providing top-tier service to our customers. Join us as we expand our retail locations, develop our Caesars Sportsbook & Casino app, and grow through partnerships and franchise opportunities. Be part of our empire and make an impact. Check out our job postings and see what we offer. Remember, We Are All Caesars!"}