Sportsbook Ticket Writer - Part Time (Mountaineer)

Caesars Entertainment; New Cumberland (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading sports book provider as a Customer Service Representative in New Cumberland, WV. You will serve as the face of the retail operation, offering high-level customer service and ensuring compliance with gaming regulations. Ideal candidates should possess strong communication skills and a passion for customer interaction.

Benefits

Medical, dental, and vision benefits available for full-time employees

Flexible scheduling options

Advancement opportunities

Qualifications

• 1 year of cash handling experience.
• Flexible availability, including nights and weekends.
• High level of customer service required.

Responsibilities

• Provide exceptional customer service.
• Ensure all operational rules are followed.
• Handle customer complaints and disputes professionally.

Skills

Customer Service

Communication

Cash Handling

Basic Computer Knowledge

Education

High School Diploma or GED

Job description

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join the Team:

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)

Flexible scheduling (nights, weekends, mornings, holidays, etc.)

Advancement opportunities - come grow a career with us!

What You Will Do:

Provide a top tier level of customer service that encourages customers to come back repeatedly

Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board

Become familiar with our betting options and be able to strike up conversations with customers regarding those options

Work to resolve customer disputes/complaints and escalate to direct supervisor when needed

Be a positive team member and work collaboratively with other team members and your leadership team

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy

and gaming control board standards Other duties as assigned

What You Will Need:

Flexible availability

Must have basic computer knowledge (Email, MS Excel, internet, etc.)

Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting

H.S. Diploma, GED, or equivalent preferred

21+ years of age or older

Be able to pass a background check

Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions if deemed necessary

High level of customer service

Ability to work a flexible schedule: nights, weekends, and some holidays is preferred

Present yourself in a professional manner

Strong communication skills, both written and verbal

Ability to do simple math

Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board

Physical Requirements:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified