Accounts Receivable Specialist I

Allsup, LLC; Orlando (FL); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending and Health Savings

Job summary

Allsup, LLC is seeking an Accounting Specialist I in Orlando, FL to manage beneficiary cases through the SSA Ticket to Work program, ensuring cases progress toward billable milestones. You will handle outreach, documentation validation, and billing requests in accordance with program requirements.

The role emphasizes proactive case management, collaboration with internal teams, and maintaining accurate AES documentation.

Qualifications

• High School diploma or GED; an associate’s degree with 6 months of office experience preferred.
• Ability to learn, retain and apply information.
• Multitask effectively in a fast-paced environment.
• Strong organizational skills.
• Excellent written and verbal communication and customer relations skills.
• Flexible, adaptive and responsive to change.
• Highly motivated and target driven.

Responsibilities

• Own and manage assigned caseloads.
• Proactively assess cases for payment readiness and billing eligibility.
• Initiate outbound communication with beneficiaries to obtain required documentation.
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs.
• Review and validate wage data processed through extraction tools.
• Complete SSA Form 821 (Work Activity Reports) as required for billing.
• Identify and address documentation gaps that may delay or prevent payment requests.
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines.
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA).
• Coordinate with case owners and internal teams regarding changes impacting billing.
• Maintain accurate documentation of all actions within AES systems.
• Assist with Ticket Assignments and general portal updates as needed.
• Ensure adherence to compliance, confidentiality, and program requirements.
• Performs other job-related duties as assigned.

Skills

Multitasking

Organizational skills

Written and verbal communication

Customer relations

Adaptability

Motivation and target-driven

Education

High School diploma or GED

Associate degree with 6 months office experience preferred

Tools

AES systems

Job description

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

• The Accounting Specialist I is responsible for managing assigned beneficiary cases through the full payment readiness cycle within the SSA Ticket to Work program. This role includes proactive case management, beneficiary outreach, documentation validation, and preparation of billing requests in accordance with program requirements. The Specialist I plays a direct role in revenue generation by ensuring cases progress efficiently toward billable milestones.

What you'll do

• Own and manage assigned caseloads
• Proactively assess cases for payment readiness and billing eligibility
• Initiate outbound communication with beneficiaries to obtain required documentation
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs
• Review and validate wage data processed through extraction tools
• Complete SSA Form 821 (Work Activity Reports) as required for billing
• Identify and address documentation gaps that may delay or prevent payment requests
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA)
• Coordinate with case owners and internal teams regarding changes impacting billing
• Maintain accurate documentation of all actions within AES systems
• Assist with Ticket Assignments and general portal updates as needed
• Ensure adherence to compliance, confidentiality, and program requirements
• Performs other job-related duties as assigned

Qualifications

• High School diploma or GED required, associate’s degree with 6 months general office experience or appropriate Allsup experience preferred.
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.

The pay range for this role is:

35,360 - 43,100 USD per year(US)

Equal employment opportunity, including veterans and individuals with disabilities.

PI287092675