Ticket Specialist

ASM Global; Wichita (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global in Wichita, KS is seeking a Ticket Specialist to sell and scan tickets for Century II events. This role requires working evenings, nights, weekends, and holidays at Legends Global venues in Wichita and Andover.

Ideal candidates have a high school diploma, strong customer service skills, and the ability to handle cash and use ticketing software with accuracy. Background checks may be required.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to pass background/credit check.
• Experience with box office or guest services preferred.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Answer questions related to price, seating, and event information.
• Accept payment and distribute tickets properly.
• Maintain accurate daily cash and tickets balance.
• Fulfill will-call ticket requests.
• Scan tickets on event day.
• Open and close the ticket window as required.
• Work flexible hours, including evenings, weekends, and holidays.
• Work at Legends Global venues in Wichita and Andover.
• Maintain regular attendance.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Ticketing software

Job description

SUMMARY:

The Ticket Specialist is responsible for selling and/or scanning tickets for events at Century II, while providing general information to guests. This position requires working events, which occur mostly in the evening, nights, and on weekends.

RESPONSIBILITIES:

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment form agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for cash received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Ability to scan tickets on event day.
• Open and close ticket window as required.
• Requires ability to work flexible hours, primary hours are for events to include nights, weekends, and holidays.
• Position requires the ability to work at all Legends Global in Wichita and Andover.
• Regular attendance is an essential job function.
• Other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills.
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background, preferred.
• Must be able to pass a background/credit check.

SKILLS AND ABILITIES:

• Handle cash with great responsibility and make change accurately.
• Follow directions and effectively perform tasks as instructed.
• Complete basic computer functions within ticketing software.
• Organize and correctly input customer data.
• Work independently and as part of a team with little or no supervision.
• Remain calm when speaking with guests.
• Speak and understand English.

OTHER QUALIFICATIONS:

Requires ability to work flexible hours, primary hours are for events to include nights, weekends, and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.

While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-pasted interaction with large groups of people.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any one time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.