Daytime - Ticket Specialist Supervisor

ASM Global-SMG; Wichita (KS); On-site; USD 30,000 - 40,000; Part time

Job summary

ASM Global-SMG in Wichita is seeking a Box Office Supervisor to oversee part-time ticketing specialists and manage ticket transactions at local venues. This role involves excellent customer service, staff supervision, and daily cash reconciliation.

The ideal candidate should have a High School Diploma, supervisory experience, and strong communication skills. Flexibility to work various hours including nights and weekends is essential. Join us in providing outstanding experiences for our patrons.

Qualifications

• Two to five years of professional work experience required.
• Supervisory experience is essential.
• Ability to communicate in English is mandatory.

Responsibilities

• Supervise part-time ticketing specialists.
• Manage ticket requests and customer communications.
• Reconcile daily cash deposits and transactions.

Skills

Customer relations skills

Problem-solving skills

Communication skills

Cash handling

Multi-tasking

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office

Computerized ticketing system

Job description

SUMMARY

Day schedule between the hours of 9am and 6pm. Supervise part‑time ticketing specialists at INTRUST Bank Arena and other venues in accordance with Legends Global policies and applicable laws. Responsibilities include training, planning, assigning, and directing the work of part‑time staff. Address complaints and resolve problems with the direction of box office management.

RESPONSIBILITIES

• Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticket transactions.
• Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.
• Open INTRUST Bank Arena and Orpheum box office during scheduled business hours.
• Serve as manager on duty for box office during events at the Orpheum.
• Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
• Provide customer service to deal with box office questions independently from box office management.
• Work independently and as part of a team.
• Attend work regularly (attendance is an essential job function).
• Work at all local Legends Global venues in Wichita and Andover as required.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED; some college preferred.
• Box office experience desired.
• Two to five years of professional work experience.
• Supervisory and cash handling experience.
• Ability to speak, read, and write in English.

SKILLS AND ABILITIES

• Exceptional customer relations and problem‑solving skills.
• Effective oral and written communication.
• Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast‑paced environment.
• Ability to operate a computerized ticketing system, telephone, copier, and fax machine.
• Proven experience working in Microsoft Office, Word, and Excel.
• Ability to multi‑task.
• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work flexible hours; primary hours are for events, including nights, weekends, and holidays as requested.

PHYSICAL DEMANDS

This position requires walking, walking up and down stairs, standing, stooping, substantial sitting, and may require lifting up to 30 lbs. Finger dexterity is essential for managing computer systems, and the ability to hear to assist with phones. The employee regularly uses hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two‑way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast‑paced interaction with large groups of people.

REASONABLE ACCOMMODATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. The essential responsibilities of this position are described under the headings above and may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.