Ticket Seller

Legends; Melbourne (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Legends at the King Center for the Performing Arts in Melbourne, FL seeks a Ticket Seller to welcome guests, guide them to their seats, and enforce arena policies with courtesy and professionalism.

The position requires strong customer service, conflict resolution, and clear English communication. Expect work on-site with flexible hours including nights, weekends and holidays, adhering to safety procedures and policy enforcement.

Qualifications

• Must be 18 years of age or older.
• High School degree or equivalent is required.
• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

Responsibilities

• Greet guests and provide event and arena information.
• Escort guests to sections/seats and monitor stairs and sections.
• Enforce facility policies and respond to emergencies with appropriate supervision.
• Address guest questions or complaints and resolve issues.
• Remain calm and direct guests to safety during emergencies.
• Work hours include days, nights, weekends, and holidays as scheduled.

Skills

Customer service

Conflict resolution

Communication

English literacy

Following directions

Education

High School diploma or equivalent

Job description

POSITION: Ticket Seller DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt

Essential Duties and Responsibilities

Enthusiastically greet guests and provide event and arena information. Escort guests to their sections/seats, frequently when the arena bowl is dark. Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections. Proactively approach guests that may have a question, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. Identify and respond to emergencies, involving Security or Supervisors as appropriate. Remain calm and direct guests to the designated area of safety in the event of an emergency. Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. Other duties and unexpected needs as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must be 18 years of age or older. High School degree or equivalent is required.

Skills and Abilities

• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

WORKING CONDITIONS

Location: On Site at the King Center for the Performing Arts (Melbourne, FL)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by an employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.