Ticket Seller

ASM Global; Manchester (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

ASM Global is hiring a Part-Time Ticket Seller for the SNHU Arena in Manchester, NH. This role requires excellent customer service skills and involves processing ticket sales, assisting patrons, and maintaining accurate sales records. Ideal candidates will enjoy working in a fast-paced environment and be detail-oriented.

Qualifications

• Experience in ticketing or customer service preferred.
• Ability to handle financial transactions accurately.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Processing ticket sales and responding to customer inquiries.
• Handling financial transactions and maintaining ticket counts.
• Demonstrating excellent customer service and providing event information.

Skills

Communication

Customer Service

Attention to Detail

Mathematical Computation

Education

High School diploma or GED

Tools

Computer

Job description

Job Title: Ticket Seller

Employment Type: Part-time

Pay Rate: $15 Hourly

Facility: SNHU Arena, 555 Elm St, Manchester, NH 03101

Summary:

ASM Global, the world leader in venue management, has an immediate opening for a Part-Time Ticket Seller at SNHU Arena. This position plays a key role in delivering exceptional guest service as the first point of contact for ticketing needs. Under direct supervision, the Ticket Seller is responsible for processing ticket sales, exchanges, and responding to customer inquiries in a courteous and efficient manner. Ideal candidates will have strong communication skills, attention to detail, and a passion for providing excellent customer service in a fast-paced, event-driven environment.

Essential Duties and Responsibilities:

Include the following:

• Open and/or closes ticket window as required
• Accurately dispenses tickets as requested by patrons; accepts payment and makes changes accurately.
• Maintains accurate count when selling hard tickets or accesses computers for count of computer printed tickets.
• Completes daily ticket sales reports. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank, submits cash to Box Office Manager or Supervisor for audit.
• Handles Will-Call window according to procedures.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance.
• Ability to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning pricing, seating, and events.
• Gives information concerning upcoming events.
• Files various records/reports and perform related clerical work as assigned.
• Performs related duties as assigned by Box Office Manager and Supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Previous ticketing, point of sales, or customer service experience preferred.
• Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Follow all policies and procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Ability to work a flexible schedule, including extended hours, evenings and weekends.
• Maintain a client service-oriented attitude.

Education and/or Experience:

• High School diploma or GED.
• Computer and cash handling experience is strongly preferred.
• Box Office or guest service background preferred.

Note:

The essential responsibilities of this position are described below the above headings; they may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply:

Please include a recent copy of your resume as part of your application.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department 603-644-5000.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVVRA Federal Contractor.