Ticket Seller

Mountain Capital Partners, LLC; Las Vegas (NV); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Mountain Capital Partners, LLC invites applications for a Guest Services I position at our Las Vegas resort. This frontline role focuses on delivering exceptional guest service across in-person, phone, and email inquiries, while supporting ticket transactions and rentals.

You will handle reservations, assist with season passes and payments, and ensure smooth kiosk operations. The role requires strong communication, reliability, and a willingness to work outdoors in winter conditions.

Competenze

• Excellent people skills and passion for winter sports.
• Self-motivated, dependable and able to work with others.
• Strong attention to detail, organizational skills and basic math/POS abilities.
• Willingness to develop new skills and adapt to changing needs.

Mansioni

• Serve as the primary point of contact, delivering in-person guest service.
• Answer high-volume phone calls and respond to emails promptly and professionally.
• Provide knowledge on mountain, resort amenities, day tickets, passes, rentals, and ski lessons.
• Assist with lost and found intake, logging, storage, and return of items.
• Process reservations for rentals and ski lessons online and in person.
• Assist customers with login issues and online portal navigation.
• Facilitate season pass transactions and payment plan processing.
• Print and issue guest passes at front desk and via kiosks.
• Maintain kiosk inventory and keep stations operational.

Conoscenze

People skills

Winter sports knowledge

Detail oriented

Organizational skills

Math / POS basics

Team player

Adaptability

Customer service

Descrizione del lavoro

SummaryThe Guest Services I is the primary frontline point of contact for mountain visitors. This position focuses on providing exceptional customer service, answering inquiries across multiple channels, executing daily retail/ticket transactions, and maintaining routine kiosk hardware operations.Responsibilities:Guest Engagement & Frontline Support: Serve as the primary point of contact, delivering exceptional in-person customer service for all guest inquiries. Answer high-volume incoming phone calls and respond to customer emails promptly and professionally. Provide comprehensive, up-to-date knowledge regarding the mountain, resort amenities, day tickets, season passes, rental equipment, and ski school lessons. Assist with the lost and found process, including intake, logging, storage, and returning items to guests.Transactions & Account Management: Process and manage reservations for rental equipment and ski school lessons across both online and in-person channels. Assist customers with basic account access, including login troubleshooting and online portal navigation. Facilitate standard season pass transactions and assist guests with payment plan processing.Kiosk & Hardware Operations: Print and issue guest passes both manually at the front desk and via self-service kiosks.Maintain kiosk operations by regularly restocking pass inventory and keeping stations operational.QualificationsExcellent people skills with a passion for winter sports and mountain recreation.Self-motivated, dependable, and able to work effectively with others.Strong attention to detail, organizational skills, and basic math/POS abilities.Willingness to develop new skills and adapt to changing needs.Physical RequirementsStand for extended periods (up to 8 hours).Lift and carry up to 25 lbs frequently and up to 50 lbs occasionally over distances up to 50 yards.Perform physical activities such as bending, squatting, kneeling, climbing, reaching, and shoveling snow.Work outdoors in variable weather, including temperatures below 32°F.This job description is intended to convey the general nature of the role and is not an exhaustive list of duties or responsibilities. Management may revise the position as necessary without notice.