Ticket/Season Pass Representative

DeKalb Health; Taos Ski Valley (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

Taos Ski Valley, Inc. is seeking a Ticket Sales Representative to deliver outstanding guest experiences at the resort in Taos Ski Valley, NM. You will sell daily tickets, season passes, and handle refunds while ensuring smooth, accurate transactions and up-to-date information for guests.

Responsibilities include assisting with online orders, managing kiosk ticket machines, and maintaining a clean sales area. You must stay positive, flexible, and focused in a fast-paced alpine environment.

Qualifications

• Intermediate computer skills including MS Office.
• Prior experience with point-of-sale systems in guest services.
• Strong math skills for refunds and ticket upgrades.
• Flexible schedule including weekends and holidays.

Responsibilities

• Facilitate sale, refund, or exchange of lift tickets and related products.
• Receive payments via cards or tap payments.
• Assist guests with kiosk ticket machines and online orders.
• Provide accurate information and address guest concerns.
• Reconcile sales with payments and ensure accuracy with leadership.
• Maintain clean, stocked sales area and assist with safety rules.

Skills

MS Office

POS familiarity

Cash handling

Guest service

Multi-tasking

Tools

Point-of-sale system

Job description

• Job Category Winter
• Employee Type Hourly position

Description

The Ticket Sales Representative is at the forefront of delivering an unforgettable guest experience! In this exciting role, you'll be the go-to person for ensuring smooth, efficient, and accurate ticket sales while creating positive, lasting impressions. You’ll interact directly with guests, helping them purchase daily tickets, season passes, or providing complimentary tickets. By managing payments and processing refunds, you'll be a key player in making each guest’s visit seamless and hassle-free. Plus, you'll be a trusted source of up-to-date information, ensuring every guest feels informed and taken care of—all while upholding the highest standards of customer service at Taos Ski Valley. This is more than just a job—it's your chance to make every day an adventure for our guests!

This job description is intended to give a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Facilitate the sale, refund, or exchange of lift tickets and other resort related products and services.
• Receive payments for tickets via credit cards or tap payments.
• Maintain and assist guests with kiosk ticket machines, including replenishing ticket stock and troubleshooting.
• Assist guests with pre-purchased ticket orders via TSV’s online platforms and phone reservation systems.
• Provide accurate and helpful information to guests, addressing concerns or complaints as needed.
• Process and troubleshoot partner passes from iKon and Mountain Collective, and assist with validating and invalidating lost or replaced tickets.
• Reconcile ticket sales with received payments, verifying accuracy with leadership personnel.
• Uphold and actively promote the values and philosophies outlined in TSV’s Statement of Purpose and Mission
• Assist with snow shoveling when necessary, maintaining clean and safe work areas and walkways.
• Communicate and collaborate with other departments when necessary.
• Maintains a professional appearance with appropriate attire as described in the Employee Handbook.
• Maintains a clean and well-stocked sales area.
• Reliable attendance on all scheduled workdays
• Other duties as assigned.

Personal Skills

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
• Effective communication and conflict resolution skills.
• Ability to work under pressure in a fast-paced, dynamic environment, maintaining a positive “can-do” attitude.
• Commitment to safety, confidentiality, and adherence to company policies.

Qualifications/Knowledge

• Intermediate computer skills, including experience with MS Office and multi-tasking abilities.
• Prior experience with point-of-sale systems in a guest services capacity is preferred.
• Math skills which are sufficient to calculating refunds and ticketing upgrades
• Take initiative around problem solving and escalating if support is needed.
• Ability to work a flexible schedule including weekends, holidays, and sometimes evenings during special events.
• Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
• The position will often involve working in close quarters with frequent interactions with guests and other staff.

Physical Demands of Position Include

Frequently lifting up to 10-25 pounds and occasionally lifting up to 50 pounds. Standing, sitting 40-60% of the time. Talking and hearing 100% of the time. Walking, reaching, bending, climbing and outdoors 10-20% of the time.

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

Is a Background Check required for this position: Yes

Additional Information

• Job Classification Full-Time / Part-Time Seasonal Available