Ticket & Season Pass Sales Agent

Alterra Mountain Company; Olympic Valley (CA); On-site; USD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Free ski pass

Healthcare options

Gear discounts

401(k) plan

Lift tickets

Food & beverage discounts

Retail discounts

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a friendly Sales Agent to help guests with lift access, reservations, products, and information. You will match guest needs with Palisades Tahoe offerings while delivering efficient, courteous service.

Applicants must be 18 years of age and prepared to work in a fast-paced environment with potential travel or shift variations. The role includes base hourly compensation and resort benefits.

Qualifications

• High school diploma or GED required.
• 6 months customer service experience required.
• Knowledge of Palisades Tahoe preferred.

Responsibilities

• Provide top-quality, friendly customer service.
• Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).
• Offer resort, village, and local information to guests.
• Assess and meet customer needs with the best available products.
• Accurately reconcile releases and verify work completion.
• Perform accurate cash handling, daily sales, and close procedures.
• Resolve guest complaints and handle concerns.
• Perform light housekeeping and inventory stocking.
• Follow company policies and participate in training.
• Assist with minimal shoveling and snow removal.

Skills

Communication

Customer service

Safety awareness

Neat appearance

Punctuality

Teamwork

High-volume environment

Math skills

Computer skills

Initiative

Education

High school diploma or GED

Tools

PC

RTP

Office equipment

Job description

Seasonal

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary:

The Resort Activities Sales and Service Department helps guests with lift access, reservations, products, and information. As a Sales Agent, you'll identify customer needs and match them with Palisades Tahoe's offerings, providing accurate information efficiently and courteously. We seek professionals with a positive attitude to join our team!

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.00- $25.92 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!


• Healthcare options for both Seasonal & Year-Round employees


• Generous discounts on outdoor gear, apparel, etc.


• 401(k) plan with generous company match


• Free and discounted lift tickets


• 25%-50% discount at Food & Beverage locations at Palisades & Alpine


• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!


• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks

include the following; other duties may be assigned:

• Provide top-quality, friendly customer service.


• Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).


• Offer resort, village, and local information to guests.


• Assess and meet customer needs with the best available products.


• Accurately reconcile releases and verify work completion.


• Perform accurate cash handling, daily sales, and close procedures.


• Resolve guest complaints and handle concerns.


• Perform light housekeeping and inventory stocking.


• Follow company policies and participate in training.


• Assist with minimal shoveling and snow removal.

Competencies and Requirements:

• Effective communication skills.


• Strong customer service and safety awareness.


• Ability to follow instructions and maintain a neat appearance.


• Punctual and team-oriented.


• Ability to work in a high-volume, hectic environment.


• Initiative to find answers to unknown questions.


• Good math and basic computer skills.

Education and Experience:

• Required: High school diploma or GED; 6 months of customer service experience.


• Preferred: Knowledge of Palisades Tahoe.

Physical Requirements:

• Ability to walk, stand, talk, see, and hear for 80% or more of an 8-hour shift.


• Occasionally lift, push, or pull up to 25 lbs.


• Specific vision abilities (close vision, distance vision, peripheral vision, depth perception, focus adjustment).

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: PC, RTP, general office equipment

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.