Ticket Sales Account Executive

Mammoth Ice Center; Sandy (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Utah Mammoth is seeking a Ticket Sales Account Executive to build and maintain authentic relationships with individuals and businesses, selling single game, group, premium, and season ticket packages.

Your role includes meeting sales goals, prospecting new business, hosting clients at games, and coordinating group experiences to deliver premier entertainment experiences at Utah Mammoth home games.

Qualifications

• Bachelor’s degree or the equivalent training and experience.
• Minimum of 1-3+ years experience in high level sales.
• Excellent communication skills and ability to handle conflict.
• Be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.

Responsibilities

• Meet or exceed annual ticket sales goals including season tickets, group and premium rentals, mini plans, and any other ticket sales.
• Prospect new business consistently.
• Setup appointments with prospects and clients and build relationships.
• Host prospective clients at games.
• Conduct outbound outreach to leads via campaigns.
• Manage group experiences and ensure group leaders have what they need for the game.
• Deliver personal, creative, and timely service to clients.
• Document and resolve client requests and concerns in CRM.
• Support broader sales, service, and marketing objectives.
• Maintain detailed records in CRM to support sales efforts.

Skills

Customer Focused

Builds Effective Teams

Action Oriented

Manages Conflict

Demonstrates Self-Awareness

Education

Bachelor’s degree or equivalent training/experience

Job description

Description

JOB SUMMARY

The Ticket Sales Account Executive role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying single game, group, premium, and season ticket packages.

DUTIES & RESPONSIBILITIES

• Meet or exceed annual ticket sales goals including season tickets, group and premium rentals, mini plans, and any other ticket sales.
• Consistently prospect new business.
• Setup appointments with prospects and clients and make building relationships a priority.
• Host prospective clients at games.
• Have high-level outbound efforts in contacting leads through company generated or self generated campaigns.
• Be a great teammate.
• Manage the execution of our groups experience, ensure group leaders have everything they need for the game, and visit clients during the game to further build and strengthen relationships.
• Deliver service that is personal, creative, and timely.
• Field, resolve, and document various client requests and concerns utilizing the highest standard of customer service.
• Demonstrate a positive attitude and support company initiatives with peers and customers.
• Adopt change while demonstrating tenacity and resilience.
• Assist in the development and implementation of customized programs, benefits, and events for the client base, including working at Utah Mammoth home games.
• Support the broader sales, service, and marketing functions and objectives of the organization.
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization.
• Work closely with team and arena departments (i.e. food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnerships) to ensure premier entertainment experiences for the season ticket account base and other guests.
• Assist with group game day responsibilities.
• Protect the reputation of the company.
• Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

COMPETENCIES

• Customer Focused - Building strong customer relationships and delivering customer-centric solutions.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Action Oriented - Takes action by taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to understand strengths and weaknesses while actively seeking to improve them.

QUALIFICATIONS

• Bachelor’s degree or the equivalent training and experience.
• Minimum of 1-3+ years experience in high level sales.
• Shown ability to establish rapport with colleagues and build strong social relationships.
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
• Possess extraordinary communication skills and the ability to effectively handle conflict.
• Be analytical and possess creative problem solving and decision-making skills.