Ticket & Product Sales Agent

Vail Resorts; Truckee (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training & development

Referral Program

Job summary

Vail Resorts in Truckee, CA is hiring for winter seasonal roles including cooks, drivers, and instructors for 2026/27. This season offers competitive wages, free passes, ski lessons, discounts and career development opportunities.

Starting wage is $20 per hour with housing available. Applicants must be 16+ and ready to work weekends and holidays in a fast-paced mountain environment.

Qualifications

• Must be friendly, well-presented, polite, and guest-focused.
• Must be able to communicate fluently in English and learn new technology.
• Ability to work as a team, maintain a positive attitude, and work well with the public in a fast-paced environment.

Responsibilities

• Create a welcoming first impression for guests.
• Acknowledge guests promptly and deliver exceptional guest service.
• Resolve guest issues within authority and escalate when needed.
• Tag/label guest equipment and manage inventory of equipment.
• Maintain cleanliness and organization in all work areas.
• Use Resort POS to sell bin rentals and equipment valet.
• Dress appropriately, arrive on time, and be flexible to work in all locations.

Skills

Guest service

English fluency

Teamwork

Lifting 30lbs

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

This department offers slopeside equipment storage and is responsible for providing exemplary guest service while facilitating valet ski/snowboard check. This position will communicate with guests and employees verbally to answer questions and provide clear direction in advising and instructing guests in resort details. If you have a passion for guest service and providing guests with an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:

• Starting Wage: $20/hr
• Employment Type: Winter Seasonal 2026/2027
• Minimum Age: At least 16 years of age
• Housing Availability: Yes

Job Responsibilities:

• Responsible for creating a welcoming first impression for guest.
• Acknowledge all guests promptly, anticipate guest needs, and deliver exceptional guest service while maintaining attention to detail in a fast-paced environment.
• Problem solve/resolve guest issues within authority, and direct bigger issues to upper management while upholding department rules and guest policies.
• Accurately tag/label guest equipment, log daily ski activity, deliver/retrieve equipment tunes and document, and maintain up to date inventory and location of all guest equipment.
• Maintain cleanliness and organization in all work areas, inside and out, performing daily cleaning procedures such as vacuuming, snow removal, trash disposal, etc.
• Use Resort Point of Sale system to sell bin rentals and equipment valet.
• Dress appropriately for work environment, arriving on time regardless of weather conditions, and have the ability to work in all department locations as needed.
• Takes initiative, is team-oriented, performs additional tasks or projects as required or assigned, and participates in all mandatory staff meetings and trainings.

Job Requirements:

• Must be friendly, well-presented, polite, and guest-focused.
• Must be able to communicate fluently in English and have the ability to learn new technology.
• Ability to work as a team, maintain a positive attitude, and work well with the public and other departments in a fast-paced environment.
• Ability to lift 30lbs, transport ski/snowboard equipment, and move large rolling ski racks SAFELY.
• Must be able to sit, stand and/or be moving for extended periods of time.
• Maintains regular and consistent attendance, punctuality, and in uniform work ready by 7:30AM.
• Flexible schedule and the ability to work weekends, holidays, and extra shifts as needed.

The expected pay range is$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518553
Reference Date:10/27/2026
Job Code Function:Product Sales & Services

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove