Greeter Host

Vail Resorts; Truckee (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski/Mountain Perks: Free passes for员工,

MORE employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Job summary

Vail Resorts in California seeks seasonal Greeter/Outside Agent staff to welcome guests and provide exceptional service in a fast-paced mountain environment.

You will help guests with lift passes, share resort information, and assist multiple departments to ensure smooth operations and guest satisfaction during the 2026/2027 winter season.

Qualifications

• Must be able to communicate fluently in English.
• Adherence to safety standards and procedures as a core company value.
• Ability to stay enthusiastic and perform well when busy.
• Ability to work outside, on your feet, in all weather conditions for long periods of time.
• Ability to work weekends and holidays.
• Previous guest service experience preferred.

Responsibilities

• Champion guest satisfaction by taking ownership of guest care and delivering proactive, solution-oriented problem resolution.
• Operate an Express Lift Ticket Pickup handheld device to provide efficient service and reduce wait times.
• Serve as a knowledgeable resource by becoming an expert in the My Epic App and its offerings such as mobile pass and Ski & Ride School experience.
• Actively manage guest flow and queue areas to enhance efficiency and minimize congestion.
• Meet and greet guests while delivering a warm, enthusiastic, and professional first impression.
• Embody the resort’s brand and service culture as a front-line ambassador in all guest interactions.
• Provide timely, accurate information regarding resort conditions, operations, and events.
• Maintain awareness of guest and team safety and elevate issues or concerns to the appropriate team.
• Support base area upkeep, including snow shoveling and the application of ice-melt.
• Assist other departments as needed, including ticket and pass sales, ski & ride school, mountain access scanning, activities operations, food & beverage, parking, and lift operations.

Skills

Customer service

Guest experience

Communication skills

English fluency

Teamwork

Multitasking

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Greeter/Outside Agent is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while creating a welcoming first impression by embodying the resort’s brand, culture and service standards. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts.

Job Specifications:

• Starting Wage: $20.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Minimum Age: At least 16 years of age
• Housing Availability: No

Job Responsibilities:

• Champion guest satisfaction by taking ownership of guest care and delivering proactive, solution-oriented problem resolution.
• Operate an Express Lift Ticket Pickup handheld device to provide efficient, seamless service and reduce wait times.
• Serve as a knowledgeable resource by becoming an expert in the My Epic App and its offerings such as mobile pass and Ski & Ride School experience.
• Actively manage guest flow and queue areas to enhance efficiency and minimize congestion.
• Meet and greet guests while delivering a warm, enthusiastic, and professional first impression.
• Embody the resort’s brand and service culture as a front-line ambassador in all guest interactions.
• Provide timely, accurate information regarding resort conditions, operations, and events.
• Maintain awareness of guest and team safety and elevate issues or concerns to the appropriate team.
• Support base area upkeep, including snow shoveling and the application of ice-melt.
• Assist other departments as needed, including ticket and pass sales, ski & ride school, mountain access scanning, activities operations, food & beverage, parking, and lift operations.
• Perform other duties as assigned.

Job Requirements:

• Must be able to communicate fluently in English.
• Adherence to safety standards and procedures as a core company value.
• Ability to stay enthusiastic and perform well when busy
• Ability to work outside, on your feet, in all weather conditions for long periods of time, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Ability to work weekends and holidays
• Previous guest service experience preferred
• High level of comfort navigating cellphone technology including My Epic App usage.
• Equipment used: Scan devices, ELTP devices, POS stations, and/or possible computer work

A Greeter/Outside Agent team member is a flexible employee who often works across multiple departments and in various roles to support the one-resort mentality which could include one of the following:

• Mountain Activities
• Ticket Sales
• Call Centers
• Ski and Ride Schools

The expected pay range is$20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518397
Reference Date:10/18/2026
Job Code Function:Product Sales & Services

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove