Ticket Ops Manager — Premium Seats & Revenue

OC Sports & Entertainment; San Diego (CA); On-site; USD 73,000 - 80,000; Full time

Job summary

San Diego Gulls Hockey Club, LLC is seeking a Manager of Ticket Operations to oversee all ticketing for the club, including season tickets, group sales, and premium seating. You will manage the AXS Back Office, pricing strategies and data reporting to maximize revenue and fan experience across home games at Pechanga Arena.

The role interacts with Sales, Marketing and Finance, and requires leadership of a cross-functional team, accurate reconciliation and adherence to league policies.

Qualifications

• Bachelor's degree in Sports Management, Business Administration, Finance or related field.
• 3-5+ years of progressive experience in ticket operations for large events.
• Experience with enterprise ticketing systems (AXS Back Office, Ticketmaster, TM Host).
• Strong knowledge of season tickets, group sales and premium ticketing.

Responsibilities

• Oversee all ticketing operations for San Diego Gulls Hockey Club across season tickets, premium seating, suites, group sales and single-game inventory.
• Administer the ticketing platform and manage pricing structures, manifests and integrations.
• Coordinate with arena staff and cross-functional teams to optimize revenue and fan experience.
• Direct box office operations and ensure secure entry for 5,000–12,000+ fans per game.
• Provide executive-level reporting on attendance, yields and pricing performance.

Skills

Excel

Data analysis

Pricing strategy

Team leadership

Cross-functional collaboration

Vendor management

Customer service

Ticketing knowledge

Communication

Education

Bachelor's degree

Tools

AXS Back Office

Ticketmaster

TM Host

Job description

San Diego Gulls Hockey Club, LLC is seeking a Manager of Ticket Operations to oversee all ticketing for the club, including season tickets, group sales, and premium seating. You will manage the AXS Back Office, pricing strategies and data reporting to maximize revenue and fan experience across home games at Pechanga Arena.

The role interacts with Sales, Marketing and Finance, and requires leadership of a cross-functional team, accurate reconciliation and adherence to league policies.