Ticket Operations Supervisor

Beech Mountain Resort; Beech Mountain (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Beech Mountain Resort is seeking a Ticketing Operations Supervisor to oversee daily ticketing operations and staff, ensuring accurate cash handling and guest service.

You will train cashiers, troubleshoot POS systems, balance daily sales, prepare deposits, and report discrepancies while supporting resort operations across shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Cash-handling experience preferred.
• Supervisory or leadership experience preferred.
• Comfortable using computers and learning POS systems.
• Strong attention to detail and basic math skills.
• Dependable and able to work independently.
• Strong communication and problem-solving skills.
• Available to work various shifts, including weekends and holidays.
• Reliable transportation and ability to travel in winter weather.

Responsibilities

• Oversee daily ticketing operations and staff.
• Train and assist ticket cashiers.
• Operate and troubleshoot the ticketing/POS system.
• Balance cash drawers and deposits.
• Prepare daily deposits and required paperwork.
• Assist with guest questions and concerns.
• Communicate operational information to resort staff.
• Maintain an organized and secure Cash Services area.

Skills

Customer service

Cash-handling

Supervisory experience

POS systems

Attention to detail

Math skills

Communication skills

Problem-solving

Independence

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

POS software

Job description

The Ticketing Operations Supervisor oversees daily ticketing operations and

supports the resort’s cash-handling procedures. This position supervises ticketing staff,

assists with basic POS troubleshooting, balances daily sales, prepares deposits, and

helps resolve guest issues. Flexibility is required to work various shifts based on

operational needs.

Responsibilities

• Oversee daily ticketing operations and ticketing staff
• Train and assist ticket cashiers
• Operate and perform basic troubleshooting of the ticketing/POS system
• Maintain change and cash levels throughout the resort
• Count and balance cash drawers and cash bags
• Verify daily sales and report discrepancies
• Prepare daily deposits and required paperwork
• Complete basic accounting and deposit spreadsheets
• Assist with guest questions and concerns
• Communicate important operational information to resort staff
• Maintain an organized and secure Cash Services area
• Protect confidential financial and employee information
• Perform other duties as needed to support resort operations

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Cash-handling experience preferred
• Previous supervisory or leadership experience preferred
• Comfortable using computers and learning POS systems
• Strong attention to detail and basic math skills
• Dependable and able to work independently
• Strong communication and problem-solving skills
• Available to work various shifts, including weekends and holidays
• Reliable transportation and ability to travel in winter weather