Ticket Operations Coordinator

Utah State University; Illinois; On-site; USD 33,000 - 40,000; Full time

Job summary

An established industry player is seeking a Ticket Operations Coordinator to enhance the experience of university stakeholders. This dynamic role involves managing ticketed events, overseeing game day operations, and ensuring top-notch customer service. The ideal candidate will have a strong background in event management and customer relations, along with experience in NCAA ticketing systems. Join a vibrant team dedicated to delivering exceptional experiences at athletic events while supporting the university's mission of community engagement and excellence.

Qualifications

• Bachelor's degree or associates degree plus two years experience.
• Experience with NCAA ticketing or athletic events is preferred.

Responsibilities

• Manage ticket operations for athletic events and oversee game day operations.
• Provide excellent customer service to stakeholders and manage ticket staff.

Skills

Customer Service

Event Management

Organizational Skills

Communication Skills

Reconciliation

Education

Bachelor's Degree

Associate's Degree

Tools

Paciolan System

Job description

Overview

The Ticket Operations Coordinator (Coordinator III) will assist in the overall duties of the University Ticket Office, with a primary focus on supporting University Athletics stakeholders. This role is responsible for setting up ticketed events within the Paciolan system, overseeing game day operations, and providing excellent customer service to various university and community stakeholders. The Ticket Operations Coordinator will also support Fine Arts operations as needed.

Responsibilities

Primary Responsibilities:

• Manage and set up all athletic events and seasons, annual fund accounts, and reporting in the Paciolan system.• Hire, train, schedule, and manage all Ticket Staff (including CCA Ticket Staff) with a primary focus on Athletics events. • Act as the box office manager for all assigned USU Athletic events and in the absence of the Director or Assistant Director of Ticket Operations during business hours and events.• Assist with game day operations, including football, men’s and women’s basketball, volleyball, soccer, and gymnastics.• Oversee the processing, assigning, allocation, and mailing of season tickets for Utah State Football, Volleyball, Men’s and Women’s Basketball, Soccer, and Gymnastics.• Handle ticketing requests for away games (e.g., football and men’s basketball) while ensuring compliance with NCAA and Mountain West Conference regulations.

Financial Responsibilities:

• Process cash, check, and credit card sales in accordance with USU and Ticket Office procedures. Prepare ticket office deposits and change funds, ensuring all transactions are accurately reconciled.• Communicate routinely with the Ticket Staff to ensure compliance.• Occasionally, coordinate with Big Blue (athletics development) regarding donations.

Customer Service and Team Management:

• Provide excellent customer service to stakeholders, including the Department of Athletics, Caine College of the Arts, fans, donors, and university administration.• Assist in managing approximately 20 part-time ticket sellers.• Schedule and accurately prepare student Ticket Staff to provide excellent customer service.

Administrative Support:

• Assist the Director of Ticket Operations with season ticket fulfillment.• Provide support for other duties as assigned by the Director of Ticket Operations.

Qualifications

Minimum Qualifications:

• Bachelor's degree or associates degree plus two years experience or an equivalent combination of education and experience
• Experience working with NCAA ticketing or athletic/theater events
• Reconciliation Experience

Preferred Qualifications:

• Experience and/or knowledge of the Paciolan system
• Supervisory or management experience
• Strong organizational and time management skills
• Excellent verbal and written communication
• Knowledge of NCAA ticketing policies and procedures

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

$33,350 Minimum; Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person atlocations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who willchampion excellence in education, research, discovery, outreach, and service.We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful.Forbes recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking employment.Additionally,USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at [phone] [e-mail].

*updated 02/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of EquityMatthew Pinner,[e-mail],Distance Education Rm. 401, 435-797-1266

Title IX CoordinatorCody Carmichael,[e-mail], Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education,Office of Assistant Secretary for Civil Rights,800-421-3481,[e-mail]

*updated 09/2023