Ticket Office Sales Associate

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Greenleaf Hospitality Group in Kalamazoo, MI is seeking a friendly Ticket Office Assistant to help guests with ticket orders and event information. You will handle mail and group orders, and assist with credit card orders by phone to ensure smooth events.

duties include maintaining excellent customer relations, providing accurate event details, and using the Etix System. Candidates should be flexible with hours, including weekends, and be able to stand for extended periods.

Qualifications

• Excellent skills in customer relations, communications and problem solving.
• Cash handling experience.
• Sales and customer service experience preferred.
• Ability to work flexible hours and weekends.
• Able to sit or stand for long periods of time, up to 8 hours or more.
• Able to stoop and bend.
• Occasionally able to lift up to 40 pounds.
• Able to comply with safety standards.

Responsibilities

• Process all types of ticket orders placed at the ticket office directly.
• Process mail orders for all events held at the Event Center.
• Process group orders for all events held at the Event Center.
• Process credit card orders by phone.
• Maintain good customer relations and service.
• Provide information to patrons concerning hockey games, special events, and general facility facts.
• Answer customer inquiries and mails appropriate information as requested.
• Understand the functions and operations of the Etix System.
• Attend staff training.
• Becomes familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.

Skills

Customer relations

Communication

Problem solving

Cash handling

Sales experience

Customer service

Flexible hours

Weekend work

Stamina

Job description

Job Description

WHAT YOU’LL BE DOING:

May include, but not limited to:

• Process all types of ticket orders placed at the ticket office directly
• Process mail orders for all events held at the Event Center
• Process group orders for all events held at the Event Center
• Process credit card orders by phone
• Maintain good customer relations and service
• Provide information to patrons concerning hockey games, special events, and general facility facts
• Answer customer inquiries and mails appropriate information as requested
• Understand the functions and operations of the Etix System
• Attend staff training
• Becomes familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.

WHAT YOU NEED FOR THIS POSITION:

• Excellent skills in customer relations, communications and problem solving
• Cash handling experience
• Sales and customer service experience preferred
• Ability to work flexible hours and weekends
• Able to sit or stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Occasionally able to lift up to 40 pounds
• Able to comply with safety standards