Ticket Office Event Day Staff

Kraft Sports + Entertainment; Foxborough (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kraft Sports + Entertainment is seeking a reliable ticket office assistant to support game day operations at Gillette Stadium. You will help customers with tickets, handle will-call duties, and assist guests with mobile ticketing, ensuring smooth entry and service at busy events.

The role emphasizes strong interpersonal skills, accuracy in cash handling, and the ability to work evenings and weekends across year-round event opportunities.

Qualifications

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsibilities

• Assist customers with lost tickets and other customer service related issues.
• Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Potential for office hours during busy times.

Skills

Customer Service

Attention to detail

Cash handling

Multi-tasking

Team player

Job description

SUMMARY:

This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

Duties And Responsibilities

• Event days with strong focus on customer interaction and service
  • Customer Service: Assist customers with lost tickets and other customer service related issues
  • Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
  • Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
  • Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
• Understand all aspects of Ticket Office policies
• Provide positive, friendly, and timely service to all guests
• Ability to work evenings and weekends
• Year round event opportunities
• Potential for office hours during our busy times of the year
• Special projects and assignments as business dictates

Supervisory Responsibilities

• This position has no supervisory responsibility

Skills And Qualifications

• Strong Customer Service skills
• Keen attention to detail
• Ability to work under pressure and in a fast paced setting
• Able to take and relay instructions
• Experience handling and balancing cash
• Ability to multi-task
• Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work for long periods of time

WORK ENVIRONMENT

• A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
• Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.