Assistant Director for Ticket Operations

University of Houston; Houston (TX); On-site; USD 43,000 - 54,800; Full time

Job summary

The University of Houston Athletics Department seeks aTicketing Operations professional to manage daily operations at the ticket box office for athletic events. Responsibilities include event management, printing, customer service, and revenue reconciliation for all athletic and special events.

Position requires a 4-year degree or equivalent training with a minimum of 1 year of related experience; education may substitute for experience. Security checks and equal opportunity commitments apply.

Qualifications

• Requires a 4-year degree or equivalent training; at least 1 year related experience.
• Education may be substituted for experience.
• Security sensitive; criminal history check required.
• University of Houston System is an Equal Opportunity Employer; all qualified applicants encouraged to apply.

Responsibilities

• Plan, organize and execute ticketing operations for assigned sport(s).
• Serve as game-day ticket manager; staffing, customer service, printing, passes/will call, sales and settlement.
• Reconcile daily ticket sales; prepare daily deposits.
• Maintain accurate accounting records of revenues and expenses.
• Oversee hiring, training, staffing and supervision of a large student worker group.
• Manage change banks for home event windows; reconcile and settle.
• Distribute tickets and invoicing for seasons, partial plans and single games.
• Support ticket operations at select away games.
• Perform other related duties as assigned.

Education

Bachelor's degree or equivalent

1+ year related experience

Job description

Overview

Department: Athletics Salary: $43,000-$54,800

Manages the daily operations of the Athletic ticket box office requirements and responsibilities including but not limited to printing, event management and execution, ticket and customer service, event operations, reporting, staff development, management, scheduling and oversight, distribution and reconciliation of ticket sales for all athletic and special events.

• Plans, organizes and executes ticketing operations for assigned sport(s).
• Serves as game day ticket manager for events as assigned; duties including but not limited to staffing, customer service, ticket printing, pass lists/will call, game-day sales and event settlement.
• Reconciles daily ticket sales; prepares daily deposits of all receipts.
• Maintains accurate accounting records of revenues and expenses.
• Oversees the hiring, training, staffing and supervision of a large student worker group.
• Manages change banks for home event ticket windows; reconciles change banks and settlement requirements at the end of each event.
• Manages set‑ups, prints and distributes tickets & invoicing for season, partial plans and single game events.
• Supports ticket operation needs at select away game competitions.
• Performs other job‑related duties as assigned.

Qualifications

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job‑related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of one (1) year of directly job‑related experience.

Department is willing to accept education in lieu of experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.