Ticket/Gate Agent (Customer Service Agent) - AUS

Delta Air Lines, Inc.; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Delta Air Lines, Inc. seeks an entry-level Ticket/Gate Agent in Austin, Texas. You will greet customers, guide them to gates, assist with ticketing and baggage check-in, and help ensure boarding runs smoothly.

Shifts vary from early morning to overnight. You will work 20 to 40 hours per week based on station needs and seniority, with mentorship from leaders to grow your career in aviation.

Qualifications

• Entry-level position with mentorship to advance in your career.
• Ability to interact with customers and assist with travel needs.

Responsibilities

• Own the check-in process and boarding flow for passengers.
• Assist with ticketing and baggage check-in at the airport.
• Guide passengers to gates and ensure proper travel documentation.
• Escorting unaccompanied minors and disabled passengers as needed.
• Support safe and efficient boarding and aircraft operations.

Skills

Customer service

Communication

Teamwork

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding.

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.