Ticket/Gate Agent (Customer Service Agent) - TUS

Delta Air Lines; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing program

401(k) with company contributions

Job summary

Delta Air Lines is seeking an entry-level Ticket/Gate Agent in Tucson, AZ. You will greet customers, guide them to boarding, and assist with ticketing and baggage check-in using computer systems.

The role emphasizes safety, strong communication, and reliability, with shifts ranging from early morning to overnight. This position offers on-site work and opportunities for career progression within Delta.

Qualifications

• Safety and security awareness at all times.
• Strong communication and interpersonal skills for diverse customers.
• Proficient in English, both written and verbal.
• Basic digital literacy for using computer systems and devices.
• Able to pass a physical ability test (PAT).
• Eligible to work in the United States.

Responsibilities

• Own the check-in and boarding processes and communicate gate information clearly.
• Assist customers with ticketing and baggage check-in on computer systems.
• Handle baggage and assist with loading equipment and aircraft doors as needed.
• Escort unaccompanied minors and passengers with disabilities through the airport.
• Work 20–40 hours per week based on seniority and scheduling needs.

Skills

Customer service

Communication

English proficiency

Digital literacy

Safety awareness

Education

High school diploma or GED

Tools

Ticketing software

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Responsibilities

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
• Operating loading bridges
• Opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

What You Need To Succeed (Minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video
• Pass a Customer Service Assessment
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge (Preferred Qualifications)

• N/A

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.