Ticket/Gate Agent (Customer Service Agent) - DEN

All Aviation Jobs; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Delta Air Lines in Denver, CO is hiring for an entry-level Airport Customer Service role. You will greet travelers, assist with check-in and boarding, and help with baggage and gate operations, ensuring a smooth travel experience.

Shifts vary from early to overnight, with 20–40 hours per week based on seniority. The position emphasizes safety, strong English communication, and the ability to work with diverse passengers in a fast-paced environment.

Qualifications

• Must have at least a high school diploma or equivalent.
• Authorized to work in the United States and at least 18.
• Proficiency in English with strong communication skills.
• Ability to pass PAT and a Customer Service Assessment.
• SIDA badge and Customs Seal eligibility required.
• Commitment to safety and security for self and others.
• Ability to work in a diverse environment.

Responsibilities

• Greet customers and assist with check-in and boarding.
• Guide customers to gates and manage seating and baggage checks.
• Operate loading bridges and secure aircraft doors.
• Escort unaccompanied minors and disabled passengers.
• Manage baggage tagging and lifting up to 70 pounds.

Skills

Safety focus

Diversity mindset

English proficiency

Verbal & written communication

Digital literacy

PAT pass

Customer service assessment

SIDA eligibility

Age 18+

Education

High school diploma or equivalent

Job description

Starting Pay: $23.63 per hour

How you'll help us Keep Climbing (overview & key responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

United States, Colorado, Denver

Airport Customer Service

10-Aug-2026

Ref #: 33677

LinkedIn Tag

Starting Pay: $23.63 per hour

How you'll help us Keep Climbing (overview & key responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Responsibilities

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
• Operating loading bridges
• Opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact [e-mail].

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed (minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video
• Pass a Customer Service Assessment
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge (preferred Qualifications)

• N/A