Ticket and Rental Agent

Mount Washington Alpine Resort; Mount Washington (KY); On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Free seasons pass for you and family

Referral bonuses for staff

Shuttle service during winter season

Resort discounts on retail, rentals, &

Pro deals and ski resort benefits

Employee assistance program (EAP)

Job summary

Mount Washington Alpine Resort seeks a seasonal Ticket & Rental Agent to welcome guests at the mountain and help them select tickets, rentals and resort products. You will work mainly at ticket windows in a fast-paced, guest-facing role, staying friendly, accurate, and solutions-focused to ensure a smooth day for visitors.

Responsibilities include processing tickets and rentals, using the POS and Axess systems, and collaborating with Sales, Rentals, and Snow School to enhance the guest

Qualifications

• Strong customer service and communication skills.
• Ability to interact confidently with a wide variety of guests.
• Detail-oriented with accuracy in processing transactions.

Responsibilities

• Sell and process lift tickets, rentals, and other resort products using POS and Axess systems.
• Assist guests with tickets, rentals, activities and provide clear guidance.
• Maintain current knowledge of pricing, hours, policies and promotions.
• Collaborate with Sales, Rentals, Snow School and other departments.
• Identify guest needs and recommend appropriate products or upgrades.

Skills

Customer service

Communication

Cash handling

POS systems

Ticketing

Rentals

Tools

Axess POS

RFID cards

Job description

Job Title: Ticket and Rental AgentStatus: SeasonalReports to: Sales ManagerSalary: $18.75-19.75 per hourAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.A FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsAccess to Resort EAP programJob Summary:Ticket & Rental Agents are often one of the first faces guests see when they arrive at Mount Washington Alpine Resort, helping set the tone for an awesome day on the mountain.Working primarily in the ticket windows and Bradley Building, Ticket & Rental Agents spend their day helping guests purchase tickets, rentals, and other resort products, answering questions, and finding the options that best fit their plans. Whether it’s helping a first-time visitor figure out where to start, getting a family set up with rentals, or solving an unexpected issue, Agents play an important role in getting guests ready to enjoy their day.This is a fast-paced, guest-facing role where no two days are quite the same. Success means being knowledgeable, friendly, detail-oriented, and able to stay calm and helpful when things get busy. Most importantly, Ticket & Rental Agents help guests feel confident, prepared, and excited to get out and enjoy the mountain.Role Responsibilities:Provide friendly, professional, and knowledgeable service to guests, creating a positive and efficient experience from arrival through departure.Assist guests with tickets, rentals, activities, and general resort information, answering questions and providing clear and accurate guidance.Assess guest needs and recommend appropriate products, services, rentals, and upgrades that provide value to the guest.Sell and process lift tickets, rentals, and other resort products accurately and efficiently using the resort's POS and Axess systems.Assist with ticketing functions, including RFID cards, ticket loading, product activation, and resolving basic ticketing issues.Process rental bookings and check-ins, ensuring guests receive appropriate equipment and complete all required information, waivers, and documentation.Maintain current product knowledge, including pricing, availability, operating hours, policies, promotions, and resort activities.Operate POS, payment, and cash-handling systems accurately, including completing required reconciliation and following procedures for payments, refunds, exchanges, and adjustments.Identify and report transaction discrepancies, system issues, or guest concerns and escalate matters to a Supervisor when appropriate.Communicate and collaborate effectively with Sales, Rentals, Snow School, and other departments to support a seamless guest experience.Maintain clean, organized, and well-stocked work areas and assist with daily operational tasks, including stocking supplies and general housekeeping.Follow all resort policies, procedures, safety standards, and security requirements, while adapting to changing priorities and supporting the team during periods of high guest volume.Qualifications:Strong customer service and communication skills.Ability to interact confidently and professionally with a wide variety of guests.Strong attention to detail and accuracy when processing transactions.Ability to multitask and remain organized in a fast-paced environment.Ability to remain calm, patient, and solutions-focused during busy or challenging situations.Basic computer literacy and the ability to learn POS and ticketing systems quickly.Dependable, approachable, and comfortable working as part of a team.Enthusiasm for skiing & snowboarding or a willingness to learn.Scheduling flexibility, including availability for weekends, holidays, and changing operational needs.Ability to stand for extended periods throughout a shift and work in a busy retail/guest service environment.Assets:Previous guest service, retail, hospitality, tourism, or sales experience.Previous experience with POS, ticketing, or rental systems.Ski industry or resort experience.Knowledge of skiing, snowboarding, or other winter recreation.Previous rental or equipment experience.Resort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!