Reservation Agent

MOUNTAIN CAPITAL PARTNERS LLC; Brian Head (UT); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Free season pass

Discounts on food, retail, rentals, &_

Job summary

MOUNTAIN CAPITAL PARTNERS LLC is seeking a Reservation Agent for the winter season at Brian Head Resort in Brian Head, UT. The role handles reservations, guest inquiries, and sales with a focus on friendly, efficient service.

Start Date: November 2026; End Date: April 2027. In-person and remote support via phone, email, and chat will be required during day shifts. A strong customer-service mindset is essential.

Qualifications

• Excellent customer service and sales skills.
• Comfort talking to customers over the phone, email, and chat for extended periods.
• Knowledgeable about ski/snowboard industry or willingness to learn.

Responsibilities

• Assist guests with making or changing reservations via phone or email including Lift Tickets, Season Passes, Tubing Tickets, Rentals, Lessons.
• Operate the computer sales system daily.
• Handle POS transactions including credit card, gift card, and resort credit.
• Greets guests and answers questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather, Mountain, Shuttle, Hotel, MCP Collective.
• Cross-train to assist with in-person Tickets/Season Pass sales when necessary.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Multitasking

Positive attitude

Tools

Google Workspace

Job description

Job DetailsJob Location: Brian Head Resort - BRIAN HEAD, UT 84719Position Type: SeasonalSalary Range: $14.00 - $14.50 HourlyJob Shift: DayReservation Agent – Winter 2026/2027

Location: Brian Head Resort | Department: Ticketing (Sales)Type: Seasonal | Start Date: November 2026 | End Date: April 2027

Great with people and love getting others excited for a day on the mountain?

Reservation Agents are an integral part of resort operations. When guests call or email the resort, they will receive the first impression of the service standards of Brian Head Resort. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point-of-contact when guests call, email, or chat to inquire about or register for programs or have general questions. All employees will spend most of their shifts on a computer and a telephone.

What You’ll Do:

• Assist guests with making or changing reservations over the phone or via email correspondence with Lift Tickets, Season Passes, Tubing Tickets, Rentals, Lessons etc.
• Operate the computer sales system efficiently and effectively daily.
• Handles point of sale transactions involving credit card, gift card, and resort credit redemption.
• Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information, etc.
• Cross-train to assist with in-person Tickets/Season Pass sales when necessary.
• Perform other duties as assigned.

QualificationsWhat We’re Looking For:

• Has excellent customer service and sales skills.
• Is comfortable speaking with customers over the phone, through email, and via chat for extended periods of time.
• Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
• Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Passholder benefits.
• Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
• Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
• Ability to multitask while maintaining a positive attitude in a fast-paced environment.
• Ability to sit, stand, and talk for long periods of time.
• Ability to follow and execute instructions.
• Ability to communicate effectively and efficiently.
• Ability to maintain a clean work environment.
• Is flexible and willing to perform other duties as assigned not listed above.

*Please be aware that when applying for this position, it does not start until the beginning of November.

Why You’ll Love It Here:

• Gain valuable customer serviceand POS experience in a fun, fast-paced setting.
• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!