Marketing and Revenue Manager, Hospitality

ATG Entertainment USA; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Healthcare, vision, dental plans

Life and disability insurance

Paid Parental Leave

401(k) Matching

Job summary

ATG Entertainment USA is seeking a Marketing and Revenue Manager, Hospitality to drive food and beverage revenue across our US venues. You will lead marketing and commercial initiatives to attract audiences to bars, concessions and premium hospitality offerings.

Reporting to the Hospitality leadership, you will grow spend per head, improve conversion and margin, and collaborate with Marketing, CRM, Ticketing and supplier partners to execute the commercial plan.

Qualifications

• Experience in a food and beverage marketing or commercial role within hospitality, leisure, live entertainment, sports or retail.
• A track record of delivering campaigns that grow sales.
• Strong commercial and analytical skills, with the ability to turn data into clear actions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Plan and deliver food and beverage marketing across the customer journey, from ticket purchase to intermission.
• Grow pre-order and add-on sales through ticketing, digital and CRM channels.
• Develop show-specific campaigns and in-venue promotions, consistent with ATG brand guidelines.

Skills

Marketing

Revenue growth

Data analytics

Stakeholder management

Campaign management

Tools

CRM platforms

Ticketing systems

Data analytics tools

Job description

POSITION: Marketing and Revenue Manager, Hospitality

LOCATION: Detroit, MI; San Antonio, TX; Sugarland (Houston), TX; New Orleans, LA; Boston, MA

HOURS: Full-Time, Non-Union. 40hrs/week

ABOUT THE POSITION

The Marketing and Revenue Manager, Hospitality helps grow food and beverage revenue across ATG’s US venues. Reporting to the Vice President, Hospitality, the role delivers the marketing and commercial initiatives that bring audiences to our bars, concessions and premium hospitality offerings.

The Rockstar Team Member is responsible for growing spend per head, improving conversion rates and increasing food and beverage margin. The role works with Venue Operations, Marketing, CRM, Ticketing and supplier partners to put the food and beverage commercial plan into practice.

KEY RESPONSIBILITIES

Marketing & Digital Sales

• Plan and deliver food and beverage marketing across the customer journey, from ticket purchase to intermission.
• Grow pre-order and add-on sales through ticketing, digital and CRM channels.
• Develop show-specific campaigns and in-venue promotions, consistent with ATG brand guidelines.

Commercial Delivery

• Support the Vice President, Hospitality in delivering the food and beverage commercial plan across US venues.
• Identify opportunities to grow spend per head, conversion and margin, and bring forward recommendations.
• Use sales and customer data to inform pricing, range and promotional activity.

Partnerships & Reporting

• Work with suppliers to deploy marketing funds and activation support across venues.
• Partner with venue teams to launch campaigns and promotions
• Track and report campaign performance, sharing results and learnings with the Hospitality Director.
• Collaborate with Inventory and Purchasing teams to develop sales strategy to deploy optimal product mix to meet cash margin targets

EXPERIENCE AND SKILLS

Essential

• Experience in a food and beverage marketing or commercial role within hospitality, leisure, live entertainment, sports or retail.
• A track record of delivering campaigns that grow sales.
• Strong commercial and analytical skills, with the ability to turn data into clear actions.
• Excellent communication and stakeholder management skills.

Desirable

• Experience in theatre, live entertainment or multi-venue hospitality.

BENEFITS

• Hybrid work environment (blend of in-office and at-home days)
• Healthcare, vision, and dental plans with contributions from the company
• Life and disability insurance
• Paid Parental Leave
• 401(k) Matching
• Gyms, wellness and financial wellbeing reimbursement through Husk
• Employee Assistance Program
• Pre-Tax FSA, Dependent Care FSA, and Commuter Benefits

ATG Entertainment: Passion Behind Performance

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 73 of the world’s most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musical. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.Learn more about ATG Entertainment, visit www.atgentertainment.com/