Thrill Ride Host: Guest Experience & Safety

Merlin; Orlando (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health Care Options

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Career Advancement Opportunities

Job summary

Merlin Entertainments in Orlando is seeking a Rides Host to deliver exceptional guest service and provide ride-related information. You’ll assist guests during rides, perform safety checks, and help maintain clean, orderly public areas to ensure a smooth guest experience.

The role requires 18+ years old, 6 months to 1 year in attractions or customer service, and strong communication skills in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• 6 months–1 year experience in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic and friendly personality with excellent communication and listening skills.

Responsibilities

• Provide enthusiastic guest service and share knowledge about the attraction’s products.
• Assist guests on and off rides with health and safety as a priority.
• Perform daily ride checks and report safety concerns.
• Manage high-traffic environments and ensure safe ride operation.
• Communicate ride restrictions and maintain clear guest communication.
• Maintain clean public areas and follow opening/closing procedures.
• Ensure compliance with health, safety, & security standards.

Skills

Customer service

Communication

Motivation

Teamwork

Energy

Job description

Merlin Entertainments in Orlando is seeking a Rides Host to deliver exceptional guest service and provide ride-related information. You’ll assist guests during rides, perform safety checks, and help maintain clean, orderly public areas to ensure a smooth guest experience.

The role requires 18+ years old, 6 months to 1 year in attractions or customer service, and strong communication skills in a fast-paced environment.