Impactful Retail Sales Lead — Store Leader

Gokroc; San Jose (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Job summary

The Salvation Army San Jose thrift store is seeking a Retail Sales Lead to supervise daily operations, assist customers, and ensure smooth opening and closing procedures. The role offers opportunities to work with a dedicated team and contribute to local rehabilitation programs.

You will mentor staff, coordinate donations, monitor performance, and uphold security and safety standards while delivering friendly service to donors and shoppers.

Qualifications

• Minimum 1 year of retail experience; supervisory experience preferred.
• Must pass background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager, schedules Store Employees to ensure appropriate coverage in store and donation center. Coordinates daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develops strategies to improve service to maximize the customer experience.
• Supports Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
• Provides protection and security of store currency, inventory, and property, including safe funds (daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
• Ensures building is secured during non-operating hours with alarm system arming and alert protocol.
• Assures safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
• May be transferred or relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Skills

Retail experience

Supervisory experience

Communication

Education

GED or higher

Job description

The Salvation Army San Jose thrift store is seeking a Retail Sales Lead to supervise daily operations, assist customers, and ensure smooth opening and closing procedures. The role offers opportunities to work with a dedicated team and contribute to local rehabilitation programs.

You will mentor staff, coordinate donations, monitor performance, and uphold security and safety standards while delivering friendly service to donors and shoppers.