Thrift Store Customer Experience & Engagement Associate

HOUSING WORKS INC; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off (PTO)

Tuition reimbursement

Job summary

Housing Works Inc. is seeking a Customer Engagement Associate in New York to provide first-rate customer and donor services while supporting daily store operations and sales goals.

You will help train staff and volunteers, manage register operations, and maintain merchandising standards in a busy thrift shop environment. The role emphasizes excellent communication, flexibility in scheduling including weekends/holidays, and a strong commitment to Housing Works’ mission against homelessness and

Qualifications

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (verbal and written), interpersonal and team oriented.
• Self-starting, self-motivating mindset.
• Strong interest in Housing Works mission to end homelessness and HIV/AIDS.
• Basic mathematical skills including arithmetic and percentages.
• Basic knowledge of Word, Excel, and web-based email applications.
• Flexibility in schedule; weekends and holidays required.
• Ability to stand, walk, kneel, bend for long periods and lift up to 40 pounds.

Responsibilities

• Opening and closing of the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with Housing Works policies and procedures.
• Review store environment to improve operations and merchandising.
• Focus on daily staff/volunteer deployment, sales goals, and promotions.
• Work with management to train and develop staff and volunteers.
• Ensure staff/volunteers trained on register operations, merchandising, and maintenance.
• Care and maintenance of donations and interior fixtures.
• Merchandise store per Housing Works standards with displays and floor plans.

Skills

Customer service

Thrift store experience

Communication skills

Self-motivated

Mission alignment

Numerical skills

MS Word / Excel

Flexibility

Physical stamina

Tools

Microsoft Word

Microsoft Excel

Web-based email

Job description

Housing Works Inc. is seeking a Customer Engagement Associate in New York to provide first-rate customer and donor services while supporting daily store operations and sales goals.

You will help train staff and volunteers, manage register operations, and maintain merchandising standards in a busy thrift shop environment. The role emphasizes excellent communication, flexibility in scheduling including weekends/holidays, and a strong commitment to Housing Works’ mission against homelessness and