Thrift Shop Lead & Community Ambassador

Housing Works, Inc.; New York (NY); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health plans

PTO 30 days

Educational benefit

Equal employment opportunity

Job summary

The Thrift Shop Assistant Manager at Housing Works leads the daily operations of our flagship thrift shop, partnering with the Store Manager to drive revenue, guest experience and team development.

You will train staff and volunteers, recruit new associates, monitor merchandising to Housing Works standards, and act as an ambassador in the community with a commitment to our mission against homelessness and HIV/AIDS.

Qualifications

• High School Diploma or GED required, and at least one year of work experience.
• Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
• Excellent communication skills (both verbal and written).
• Interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset.
• Commitment to excellent customer service

Responsibilities

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
• Adjust plan accordingly and celebrate success with the team.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Work with the Store Manager to recruit, interview, hire, and train all associates.
• Conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Ensure store is merchandised in accordance with Housing Works standards. Encourage teamwork and foster creativity.
• Recognize talent and help to develop individuals for advancement within the organization.
• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.

Skills

Retail management

Customer service

Communication

Teamwork

Leadership

Community outreach

Education

High School Diploma or GED

Job description

The Thrift Shop Assistant Manager at Housing Works leads the daily operations of our flagship thrift shop, partnering with the Store Manager to drive revenue, guest experience and team development.

You will train staff and volunteers, recruit new associates, monitor merchandising to Housing Works standards, and act as an ambassador in the community with a commitment to our mission against homelessness and HIV/AIDS.