Assistant Manager- Park Slope

HOUSING WORKS INC; New York (NY); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health plans

Paid time off

Education benefit

Job summary

Housing Works Inc. is seeking a Thrift Shop Assistant Manager in New York to help lead a busy community thrift shop. You will drive customer service, revenue initiatives, and staff training while embodying our mission and community values.

We value an entrepreneurial mindset, hands-on leadership, and a commitment to ending homelessness and HIV/AIDS. This on-site role offers growth opportunities and a collaborative team environment with multiple responsibilities in store operations.

Qualifications

• High School Diploma or GED required and at least one year of work experience.
• Minimum of 2 years prior retail management experience or equivalent experience managing a team.
• Working knowledge of the second-hand market and Housing Works thrift shop product breadth.
• Excellent verbal and written communication skills.
• Interpersonal and team-oriented mindset.
• Self-starting, motivated and solutions-oriented approach.
• Commitment to excellent customer service.

Responsibilities

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
• Adjust plan accordingly and celebrate success with the team.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Train and develop skills of all employees and volunteers to ensure standards and goals are understood.
• Recruit, interview, hire, and train all associates with Store Manager.
• Conduct progressive coaching/counseling to meet standards.
• Ensure store is merchandised in line with Housing Works standards and encourage teamwork.
• Recognize talent and develop individuals for advancement within the organization.
• Ensure compliance with Housing Works policies and deadlines.
• Implement customer service programs and greet/donate customers with clear policies and politeness.
• Maintain professional knowledge by attending trainings and self-study.
• Be an ambassador by communicating Mission and participating in community actions.
• Perform other duties as directed by supervisor.

Skills

Retail management

Customer service

Communication skills

Teamwork

Interpersonal skills

Second-hand market knowledge

Self-motivation

Education

High School Diploma or GED

Job description

Compensation : $19/hr- $22.35hr commensurate with experience

Overview:

The Thrift Shop Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. Our ideal Assistant Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values. The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Responsibilities:

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
• Adjust plan accordingly and celebrate success with the team.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Work with the Store Manager to recruit, interview, hire, and train all associates.
• Conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Ensure store is merchandised in accordance with Housing Works standards. Encourage teamwork and foster creativity.
• Recognize talent and help to develop individuals for advancement within the organization.
• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.

Job Requirements:

• High School Diploma or GED required, and at least one year of work experience.
• Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
• Excellent communication skills (both verbal and written).
• interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset.
• Commitment to excellent customer service

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.