Third Shift Data Center Operations Technician IV

Pace Industries, LLC; Buffalo (NY); On-site; USD 68,000 - 90,000; Full time

Job summary

Rackspace Technology in Buffalo, NY is seeking a Data Center Operations Technician responsible for all IT infrastructure within the data center, ensuring customer environments are secure, operational and meet 99.999% uptime.

This onsite role on the 3rd shift involves monitoring tickets, performing hardware upgrades, RAID configurations, OS installations, network cabling, and maintaining DAS/NAS storage devices to support customers.

Qualifications

• Must be a US citizen or otherwise eligible to work in the United States.
• High School Diploma or equivalent is required.
• 5+ years of experience in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift up to 50 lbs.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Perform basic operating system storage troubleshooting and storage upgrades.
• Provide hardware support and upgrades for servers running Windows Server, Red Hat Enterprise Linux, Ubuntu Linux or VMware ESX Server.
• Perform OS installations (including PXE), firmware updates, and basic OS troubleshooting.
• Install or remove fiber or copper cabling and test connectivity.
• Install network devices (switches, firewalls, load balancers, security appliances).
• Install hardware on storage devices (DAS/NAS) and complete cabling and cabinet mounting as needed.

Skills

Data center operations

Hardware troubleshooting

RAID configurations

Lifting 50 lbs

Education

High School Diploma or equivalent

Job description

Job Summary

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location/Shift

Onsite Buffalo, NY – USA Shift: 3rd

Key Responsibilities

Responsible for monitoring and prioritizing an internal ticketing system to provide customer support. Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes. Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server. Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting. Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling. Installation of network device hardware including switches, firewalls, load-balancers and security appliances. Installation of hardware on storage devices including DAS and NAS arrays Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications

Must be a US Citizen. High School Diploma or equivalent is required. 5-years’ experience working in a data center environment. Able to build, repair or upgrade hardware components. Strong understanding of storage RAID configurations and requirements. Must be able to lift 50 lbs. overhead.

Compensation

The compensation range for this position ranges from $67,568.00/year in our lowest geographic market up to $90,125.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

Equal Opportunity Statement

We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Core Values

Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high‑performing company with proven results. Customer‑driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?